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Rate Dr. Prashant Patel
Dr. Prashant Patel's Ratings
I called Dr. Patels office last Wensday I explained that I had seen him a month ago and having a hard time finding an orthopedic to give me a steroid injection to my knee and that dr Patel had told me he would do it if this became a probblem for me. The staff he has is extremely rude!!!! She first told me it would take a month to get prior auth I told her I was In agony so could I have a refill on my meds then if I have to wait that long, she said NO and said but I'll call u tomorrow to expedite this prior auth. I never heard from her again I called today a week later and called 973 6160200 I explained the situation to the girl on the phone she acted like I was soooo annoying and said I'll try to get someone back to I said I've been waiting a week she says yea ok I waited three hours no call I called back and again she told me I was not being patient I said im in agony could I talk to your office manager the office manager was so RUDE and just didn't want to accommodate me the patient she kept saying we don't do medication managment I said that's fine but none did my prior auth and now I'm still waiting from last week and have to wait another month and Im in pain she then put back the receptionist and she told me " you know what never call back dr Patel or malo clinic ever again we are not helping you and hungup"!!!!! As someone who works in medical feild dr Patel should know how his staff treats his patients it's horrible and could get him in a lot of legal trouble!!!! I was so shocked with how I was treated today I had also asked for dr Patel to call me and I was refused that the receptionist said " no sorry" lol!!!! Dr Patel fix your staff or get a new staff it will affect your practice I will never reccomnded anyone to him and will try to alwYs defer Pts to go to his office!
While the doctor provided me with everything I needed, one of his staff members was alway difficult to deal with and extremely rude to me. I have switched doctors as a result of this and I caution anyone that considers going to Dr. Patel. My suggestion would be only deal with Dr. Patel or Shannon. Hopefully the doctor will see what this assistant is doing to his practice and make the necessary changes.
Spend hours waiting in a boring, small waiting room with no tv, and sparse reading materials only to be seen for 10 minutes and then told to get an mri or xray and come back. Milking the patients for all the money they have. Preference time wise given to patients the doctor seems to "like" more. Office manager aka Dr. Patel's wife is so incompetent that copay got mixed up and ended up being billed for more money and loved it when I got a $2,000 anesthesia bill in the mail because she didn't get proper authorization from my insurance company. Secondary staff is lovely but treated like slaves by the Dr.'s wife. I don't know who would want to work here or be a patient here. Horrible practice. Disorganized. Seems driven by getting as much money as possible rather than care of patients.
Dr. Patel is very knowledgeable & a genuinely, nice person. I have several pain management specialist in my area and choose to travel quite a distance to be under his care; would highly recommend him.
Dr. Patel is an excellent physician. Not only was he very knowledgeable, he exhibited a high level of compassion and empathy for my pain. I highly recommend Dr. Patel to treat any sort of pain condition you may be experiencing.
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