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Dr. Shubin was referred as an expert in MS neurology so my mother and I were looking forward to meeting with him. He did not greet us/introduce himself, barely made eye contact when talking/asking questions, checked his phone multiple times instead of listening, started stressing the importance of taking pharmaceutical drugs before performing a full assessment/history of the patient, seemed upset when we asked questions, and took an often condescending tone. This entire interaction occurred with his office door wide open, allowing others to hear very personal information being shared. After a tense, uncomfortable, and short meeting with Dr. Shubin we were sent over to the Medical Assistant. Natasha also did not greet us and seemed very annoyed with our mere presence when discussing next steps.\n\nWhen only 1 test was scheduled with radiology, we called the office to ask if this was correct as we were under the impression there would be more. 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Dr. Shubin stated they were too busy and they refused to provide the file to show what tests they requested. It was clear a mistake was made on their end but they were adamant on placing blame elsewhere and very unapologetic. We came to a mutual agreement that results would be mailed so we would not have to interact again. \n\nWe truly wish we had seen the several other negative reviews about this office (Arcadia Neurology), staff, and Dr. Shubin online as we would not have wasted our time or money. It took months to get these appointments scheduled so it was extremely upsetting to be treated this way. 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Dr. Richard A. Shubin

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