Ratings for Dr. kayla Lam
I do really like Dr. Lam, she is always well engaged and listens to my concerns. We discuss options etc. However, her receptionist and reception in general is absolutely horrible!!!! I’ve been “accidentally” hung up on several times and one time I was on hold 13 minutes and then hung up on. I’ve gone to her office just to see the girls at reception laughing and playing on their iPhones. Very unprofessional. She really needs better reception. Dr . Lam was away on vacation and I asked when she would be returning and my answer was “I think sometime next week but I’m not exactly sure” ummmmm? Ok then!
We called Dr. Lam's office last year to book our kids and they told us there was a waiting list to see her that could take up to a year. So we signed up and gave them our number. We hadn't heard anything since last year so we called back today to see how much longer we need to wait. The secretary told us Dr Lam no longer accepts new patients and no exceptions. OK... why didn't they call us back to let us know so we could look for someone else. We wasted a year on the waiting list and if I hadn't called back to check, we would still be waiting. Unprofessional and disorganized office to waste our time.
She is young, but she is very knowledgeable. I have no idea why people don't want have a young doctor. Young doctors need time to become experiences. I know some famous doctors cannot speak fluent English and have a typical canadian medical education. But people is crazy for their experiences.
Ok doctor but her secretary is TERRIBLE!!!!! The secretary talks in an abrupt condescending manner and has this weird and irritating way of elongating and enunciating her words. She does not look at the person she is talking to and does not pay proper attention during the conversation. Consequently you have to keep repeating what you and the doctor said to her and most of the time she still has not done what she was supposed to do.
Dr. kayla Lam 's Credentials
Accepting New Patients
No, this doctor is not accepting new patients
Areas of Expertise
Awards & Recognitions
Publications & Research