Ratings for Dr. Hendrik Henstock
HH was my GP for several years. I'm surprised he is rated 4 out of 5 stars on this site. A few years ago, HH agreed to order blood tests to check me for anemia etc. because I was exhausted and I'd told him that my hemoglobin levels were low-normal before I was his patient. At my follow-up appointment, HH plunked my chart on a desk but didn't open it. He said, "Everything's fine." He didn't ask me how I was feeling and his brusqueness suggested he didn't care. "So I don't have anemia?" I asked. HH replied, "No, you're fine." He seemed irritated that I wanted more information. Mind you, he had been hostile from the minute he walked in, so I really can't say what his problem was. I asked, "So my hematology panel was normal?" HH: "Yes." By now, HH was very irritated and I was confused and concerned. I told him I had signed up for My Ehealth and had viewed my test results online, but I didn't see any hematology panel. Only then did HH do his job and open my chart. After a few seconds he said, "That's curious, we didn't run that one." Curious indeed, considering HH had indicated 3 times over that I had nothing to worry about. None of the tests he ordered could have ruled out anemia (the main purpose of ordering tests in the first place), so HH belatedly ordered the hematology panel. My results were in the normal range. I wasn't anemic, so HH's mistake did me no harm. However, his error necessitated an extra doctor's visit (at taxpayers' expense) and an extra trip to the lab. More importantly, what if I had been anemic and hadn't signed up for My Ehealth? I probably would have taken HH's word that my tests showed no anemia. I reiterate that none of the tests HH initially ordered could have ruled out anemia, but I wouldn't have known HH had failed to order the hematology panel had I not signed up for My Ehealth. HH's mistake could have harmed my health or, at the very least, left me unnecessarily debilitated for months. We all make mistakes, but the combination of his error, his reluctance to even open my chart, and his hostile attitude and lack of concern for my health on that occasion destroyed my confidence in HH as my GP. I have a chronic medical condition that resulted from an infection missed by other doctors (not HH) and was not willing to risk losing what is left of my health waiting for HH to make another mistake. On a previous occasion, he had handed me a prescription after I'd asked him for a referral to a specialist (apparently, he hadn't been paying attention to what I was saying). I have since found another GP. The only reason I didn't rate HH lower is that he was sometimes helpful and not moody. For example, he once gave me a very helpful tip for managing a chronic symptom. My poor rating of staff refers to HH's previous office, Golden Ears Family Practice, not his current office (Mageta Medical Clinic). I often went to GEFP in person to make an appointment because it was so frustrating trying to reach anyone on the phone.
I have never had a problem.He may not have the best bedside manner but I am not going there to make friends I am going to see a good Dr.As for the office staff ( Nicole) who ever said she was rude must have an issue,she is the furthest thing from rude I have ever seen
I was with him at Golden Ears Clinic.He moved to Mageta didn't get the choice about moving to Mageta.The office staff sucks can't leave a phone message so I can make a appointment. Impossible to get a appointment in a reasonable period of time.He was my GP.Can't even make a appointment for at least a week and a half.
I have been very lucky that Dr. Henstock took me on. I was having so many issues finding a doctor so I started seeing him as a walk in patient at Magenta and after my 4th visit he told me he would take me on. I felt like I won the lottery. He is an amazing man, very caring and takes time to address my problems. Very happy to be his patient!!
Dr. Hendrik Henstock's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- Coventry Health Care