Ratings for Dr. Avtar Dhanoa
Unimpressed with the secretary. Incredibly rude! Considering changing doctors because she is intolerable. Doctor is good though. Although he is usually unavailable. GET RID OF CHARU. The way she talks to elderly patients is heartbreaking. She has no manners whatsoever. So angry.
My family and i have been Dr Dhanoa's patients for years... but as of recently in the last 3 years something has changed. His office was always very timely in getting back to you for booking an appointment, now his priorities have shifted. I have been calling regularly this entire week to get through to the reception to book an appt but their office doesn't even allow you to leave a voicemail...pretty unprofessional on their end. HE is unreachable as a doctor and I always end up in a walk in because of never hearing back from the office to even book an appt. I need to switch my fam doctor but in the meantime, there should be away for many of us on here who have the same concern to report his lack of care to his medical college or the OMA or whoever is in charge of him as a board.
Not sure if this is a new change or not, but the online system for labs might have made things better for Dr. Dhanoa's clinic. Charu gets the results instantly, so she has less issues to deal with on that side. Which means, she has more time for you :) Dr. Dhanoa is in and out, but I think that improves wait times for other patients. I don't know about his availability and handover system, that might still not be so good. But, I noticed less stress, less panic, and more calm for the first time. I'm happy to see my family doctor slowly getting back to his old self. If you read this Dr. Dhanoa, please spend the money (on streamlining and automating systems) and make your life easier. It will decrease your and Charu's stress level and give you more valuable time with your patients. And more importantly, more time for you to unwind with your family so you're back to your patients focused and relaxed. Disclaimer: I've made a review before that rated their clinic quite badly. Since then, the online system has been implemented.
He's a decent Doctor, but he doesn't really care anymore. Charu the receptionist is terrible. Always sounds like she's ready to argue with you, consistently a bad mood. If you don't want to serve your customers/patients respectfully, it's time to move on and let someone else do it.
If you want a GOOD doctor, you should learn to wait. if you want wishy washy care, go to a walkin clinic down the street where patients are in an assembly line. and have you ever seen how patients treat his staff?!! shame on them. they think it is their birth right to have medical care. i have been with him for the past 9 years and he is the only one who helped my son with his medical problem despite us having a pediatrician downtown!! Bravo to an outstanding physician. as for personal issues, you all should mind your own business!!
Dr. Avtar Dhanoa's Credentials
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