Ratings for Dr. Shu Foong
The Calgary fertility Clinic simply does not care. How can I rate a doctor I only saw once initially and then after the treatment failed. I barely had the same fertility doctor twice. The clinic was extremely impersonal and all the doctors do is refer to their chart to recall why they were seeing me. There were too many nurses calling me with instructions, never the same nurse twice. The nurses were far more arrogant than the fertility doctors. I had a pregnancy test and they left a message to call back but I had to wait 3 days before I could get through their phone lines to get the result. Yet they will call me every 2 hours until I paid my fees. They have a ridiculous system of 6 am line ups for appointments every 2 days when you start treatment! The clinic charges as much money to buy a car yet they won't put in the money to hire more staff and provide better service. This wouldn't happen if there was another clinic to compete with them. They simply do not care. I have heard lots of people are going to Victoria BC because of better service.
Before I started IVF I received a pamphlet which recommended that women in their 40's do ICSI. When it came time to fertilize my eggs the embryologist did not recommend ICSI because he said that the eggs looked good as did the sperm. Only one of the 15 eggs fertilized and RESCUE ISCI was then done...but it was eventually unsuccessful. After my unsuccessful outcome I met with Dr. Foong and she was very defensive, as though I blamed them for not doing ICSI from the beginning. She said unsuccessful fertilization occurs in 1-3%, she said that the issue was not with rescue ICSI but she had a "gut" feeling that my eggs were poor quality. I found this odd because I was told my eggs looked good after retrieval. In the reading that I've been doing I found that complete unsuccessful fertilization occurs 10-15% of the time, which is much higher than the 1-3% that she quoted. I also read that the chance of success after rescue ICSI does drop and I eventually got her to admit this. I asked her a simple question with no undertones at all - "Could my outcome have been successful if we had done ICSI from the start" and her response was indirect, defensive and inconsistent. She eventually admitted that there is a drop in success rate with rescue ICSI, but I've never heard such run around in my life. It was really weird. Before I met with her I wasn't planning on pointing fingers at the clinic...but I left very unimpressed with her unprofessionalism and poor attitude. I really wish she could be a bit nicer.
Dr. Foong is a good doctor but I would like to rate the Calgary Regional Fertility clinic rather than her personally. Why can't they hire someone to ANSWER THE PHONE!!!! I've called them MANY times in the past and I have NEVER had someone just pick up the phone. Instead I get a recording to either leave a message or call the same number that I just called. The people who work there do call me back, almost always when I am driving or in a work meeting. So then I have to call them back, then they call me back...again almost always at a time when I cannot answer the phone. Just hire more people to answer the phone when it rings! The patients are paying tons of money, so please do us a favour, make life a tiny bit easier, and ANSWER the phone.
We are still at the investigative stage with testing and we can firmly say Dr Foong knows her stuff, is extremely thorough and took time to explain things to us. The whole process is an overload of information so it's easy to see how it can be overwhelming to some. Ask lots of questions and Dr Foong or her nurses will give you answers. Dr Foong is working with us to exhaust possibilities for less invasive options than IVF and seems to be very ethical. We have a long road ahead but pleased so far with our care and treatment.
Dr Foong is by far the best fertility doctor. I feel sad to hear all of the mixed messages below. It sounds like because they didn't get their information straight, they blame the doctor. She can't help you lose weight in order to be more fertile, she can't get you to eat properly, she can't get you to stop drinking, smoking or having caffeine. So most of the burden lies on YOUR shoulders in helping your fertility situation. However she is the very very best at applying modern medicine's bag of tricks to get your body to respond and conceive. She is thorough and moves fast when needed. She'll hear your concerns and work with you to provide the program that's best for you. But you need to ask questions if you don't understand and you ABSOLUTELY need to read her rates of success. They are BY FAR, the best in Canada. I don't appreciate a doctor who jokes around, Dr Foong has a very professional presence and does her best to be your medical specialist. You won't find a psychologist in her, she is a fertility doctor.
My husband and I worked with Dr. Foong in trying to conceive, and I can very firmly state that it is due to her diligence and knowledge that we now have two beautiful children. She is extremely conscientious, provides excellent counsel and was with us every step of the way. We were so lucky to have her on our side. I can understand why others have been negative here - infertility is such an emotional rollercoaster. However, I hope they can see that for them, there may have been other issues at play and that Dr. Foong should not be blamed. She is outstanding and should be recognized as such.
hi , I am patient of dr. foong and i had a very bad experiance ..am ttc for 3 years now although I have a 4 year old and I got pregnant naturally. I did all the tests and was all fine except for the HSG #1 She said left is blocked and right is partialy blocked. HSG#2 dr, greene did it he said left id OPEN and right completly closed I was like ok , maybe the HSG opened the blocked one but then i decided doing IUI i called for appointment and the surprise was the the nurse called back saying hey ur 2 tubes are open ..I was like what? am so comfused she said thats whats written in ur report ..I was like the dr who did told me right away that i ONLY have one good...she didn't like what am saying and didn't bother to ask dr, foong and they didn't even bother to call say hey ur 2 tubes are open or anyhting ..i am the one who called saying I wanna book IUI and thats how I KNEW.....sO DEPRESSING especialy when ur doing this to someone struggeling to concieve and already frustrated.
We have been patients of Dr. Foong for nearly a year now, and I have nothing but AMAZING things to say about her! She has been nothing but professional, understanding, and always willing to listen. Not once did she even push the idea of IVF until it was a last resort. She told us all of our options, and various treatments, and was completely honest that some of the treatments would be a waste of money & may not work. Dr. Foong is always there when we’ve had questions or problems – I ran into a bad situation on my med cycle, and she personally checked in with me to see if I was ok. We will recommend her to anyone going through fertility treatments – We feel SO lucky to have a Dr that is so well educated, personable and caring!
I love Dr. Foong and have nothing bad to say about her. She worked with us trying to get pregnant for six years right up until we tried IVF which worked - 20 weeks pregnant with boy/girl twins. We are very thankful for Dr. Foong. She was gentle, knowledgeable, understanding, and guided us through what we needed to do.
We were not impressed the two times that we saw her. We drove a distance to see her as well. My Gyno did not forward our charts to her before the appt as expected, and without having our SA, HSG results, lab results she immediately told us the only option was IVF. Really??? When we told her that it wasn't an option for us,she very quickly went through IUI as an option but discouraged us and continued to encourage IVF. She didnt give us a chance to ask questions and sent her nurse in to talk. We were confused. She sent me for a ultrasound to check follicles and when she saw me again told me to do IVF even though my ultrasound showed normal #'s for follicles. Then she put me on clomid unmonitored and didnt check me for ovulation or cysts or anything. In our opinion she only seems to care about getting the cash and stats from IVF patients. I have not been back, and if I do I will be asking for another doctor. The experience was very discouraging.
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A new 1-star rating has been posted. "The Calgary fertility Clinic simply does not care. How can I rate a doctor I only saw once initially and then after the treatment failed. I barely had the..."November 3, 2015
A new 1-star rating has been posted. "Before I started IVF I received a pamphlet which recommended that women in their 40's do ICSI. When it came time to fertilize my eggs the embryologist did not r..."January 28, 2015
A new 3-star rating has been posted. "Dr. Foong is a good doctor but I would like to rate the Calgary Regional Fertility clinic rather than her personally. Why can't they hire someone to ANSWER THE ..."January 27, 2015
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