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Ratings for Dr. Simon Mok

1
Staff
1
Punctuality
2
Helpfulness
3
Knowledge

The booking system here is ridiculous. His receptionists are completely rude and useless. The blonde lady only books your appt at the time of your arrival EVEN IF YOU HAVE ALREADY BOOKED prior to your visit. It is completely useless. She also does not know how to address the patient’s issues and concern discretely or respectfully, instead she makes you feel incompetent and stupid. Very unprofessional. I don’t know why they’re still here. It is clear that his two receptionists don’t have any booking systems in place nor do they even communicate. Dr. Mok is a good doctor. However, he is notoriously known for sending patients to unrelated tests and continues to tell you to come back week after week (even if it’s unneccessary). He has been our family doctor for years now, and as I grew older, I can’t help but notice how rude and unprofessional his staff actually is. Entering the room also takes you back into the 90s. On top of that, Mok still does not own a computer...which makes you question how up-to-date he is. Results are sent electronically now and he still wants things sent via mail (which can potentially get lost). You’re better off going in a walk-in clinic. At least they honour the booking system there.

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flag | Submitted November 25, 2017

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Marika (receptionist??? she said she’s a doctor but I doubt it) was VERY RUDE AND UNPROFESSIONAL! Unacceptable and unbelievably rude! Can’t describe how rude and unprofessional she is!!!

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flag | Submitted September 23, 2017

2
Staff
1
Punctuality
3
Helpfulness
3
Knowledge

Dr Mok has been my whole family's doctor since the mid 90's and unfortunately his office has stayed that way since then. Yes, he is a good doctor but the wait times are beyond tolerable. There are 2 receptionists and one is significantly worse then the other. Their is no point in ever booking an appt here because no matter what you won't be seen for at least an hour from arriving. I love him as a doctor but I feel I am still his patient out of loyalty.

Was this rating useful? 1

flag | Submitted February 24, 2017

2
Staff
2
Punctuality
1
Helpfulness
2
Knowledge

Dr. Mock's specialty is sending patients for as many tests as possible as many times as possible even if is not really needed. Obviously, that's how he makes his money. He is 'outdated' and his office is absolute disaster- tons of files and items everywhere, that doesn't look very professional. I don't trust him and will not be coming back to him

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flag | Submitted July 20, 2016

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

One of the worst doctors I've ever seen. He loses test results and none of his files are on computer. Maybe it doesn't matter if he has the results since he never sees them when he has them. He'll make you come back week after week to measure blood pressure so that he can bill OHIP multiple times. Has no helps for a chronic condition and just seems surprised that I'm alive. If I could give him a -5 star review, I would.

Was this rating useful? 1

flag | Submitted July 3, 2016

1
Staff
1
Punctuality
2
Helpfulness
3
Knowledge

Absolutely the most rude, unhelpful receptionists to ruin your visit. Dr. Mok has 2 women who are his main receptionists and both of them are not fit for the job. If you have him as your doctor you know what I mean. Dr. Mok himself has good knowledge of illnesses and medicine however often sends you for unrelated tests.

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flag | Submitted June 17, 2016

5
Staff
1
Punctuality
5
Helpfulness
5
Knowledge

Very long wait to see him but my whole family goes here and he's saved my mother many times and is very patient. He listens and he helps I do recommend him. If your appointment is at 6 go for 645.

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flag | Submitted November 28, 2015

1
Staff
1
Punctuality
2
Helpfulness
3
Knowledge

Been going here for years like an idiot. Gotta book off the whole day. Don't recommend him.

Was this rating useful? 2

flag | Submitted October 26, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

No no no no no no no no. I refuse to wait that long to see a walk-in doctor anymore!

Was this rating useful? 1

flag | Submitted October 23, 2015

1
Staff
1
Punctuality
3
Helpfulness
3
Knowledge

The wait is unacceptable. Absolutely unacceptable. There is no excuse for them overbooking themselves and making patients wait. If you know as a receptionist your doctor takes 30 mins per patient why would you book 5 people in 30 minutes???? It is primitive, and does everyone a disservice. Do NOT book an appointment with Dr. Mok. A complete waste of time no matter the diagnosis. Walk-ins are a dime a dozen and there's no need for this kind of treatment of your patients and my patience. Don't go here.

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flag | Submitted September 24, 2015

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Dr. Simon Mok's Credentials


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Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna
Blue Cross / Blue Shield
  • BCBS Illinois
Health Alliance
Humana
MultiPlan


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