Ratings for Dr. Andrew Girvan
Just got off the phone with Dr Girvan's front office after missing an appointment yesterday. I called today to confirm the date so my fault for missing the appointment. I apologized and asked for a new appointment date however I was reprimanded again, asked when I though the appointment was, told I was left several messages including the day before the appointment although I only have a record of one phone call at 4:04 pm indicating the were closing. This is among the poorest service I have ever seen in my 50+ years and I have called my family doctor to try and arrange for another doctor as a result of the poor treatment I received from this person.
Great doctor great sense of humour! While sitting in the waiting room there was another patient acting up and saying inappropriate things due to the doctor running behind schedule. He was making myself and others uncomfortable. Dr Girvans assistant handled things fantastic! I was about ready to say something along with a few others I'm sure. She was firm and straight to the point. She is by far not rude as mentioned earlier. She was very pleasant with every patient while I was in the office. I would recommend Dr Girvan if you need a Urologist.
Dr. Girvan was knowledgeable, to-the-point yet personable, and talked me through what I perceived to be a trying procedure (in retrospect, it wasn't, I am simply an anxious patient). The nurses were beyond effective and compassionate. Dr. Girvan talks quickly, but never down to you. He is sure of himself and I felt comfortable with him. He is also super cute!
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