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Rate Dr. Kathryn Swann
Dr. Kathryn Swann's Ratings
What happened? Dr Swan used to be so good. It seems that she's tired. It's hard to get appointments with her now and she seems to rush through the ones I do get. I've had an outstanding issue for a while now and when she hit a wall on what it was, she gave up. I literally have no diagnosis for my issues.
The staff are a problem because they will half hear a conversation, walk off to tell Dr. Swan what you sort of said and come back with a non answer that is not helpful. They can also be very rude.
We have been with this doctor for a while. She is polite and she listens which I find the most important aspect of a doctor. She follows quite a bit of Doctor's oath which is very hard to find now a days. Getting appointment has truly become a bit difficult though now a days she does ask to have an appointment even for routine prescriptions. Her staff do not shuffle any appointment in order to accommodate urgent needs. If you wish to have an evening appo they are hardly available before a few weeks as it is just one day a week. I see a comment on insurance below. I did not have an issue with the note she sent to my insurance. I guess it depends on insurance company too. I also have a copy of the note she sent and nothing concerning.
Best Family Doctor I have had. Lovely in nature, punctual, knowledgable, and very patient. I cannot thank her enough. If I bring all or one of my children to see her - she will happily see them. She takes her time, is caring, and very cautious. She uses her best judgement and is not afraid to refer you for further tests or to a specialist if need be. I've only had one issue with one of the nurses that was and can be quite rude - however, I just chalked that up to her having a bad day and being over worked. Thank you Dr. Swan!!
Ignore the negative comments. I changed doctors a few years ago and came to Dr. Swan. She is very she professional, knowledgeable and caring and I have never had an issue. Regarding the staff they too are extremely accommodating and sweet despite their hectic work schedules (they have more than 1 doctor to look after). Thank the Govt for overloading the doctors; but despite that Dr. Swann still takes adequate time with you.
Few of her staff are very rude. Hard to get an appointment - seems to be overloaded with patients. Because of her unfair notes to insurance behind my back, I lost wages. Appears that she takes notes long after the fact and eventually forgets the fact. She used to be good before but over the years I believe she took too many patients beyond capability.
Staff: Helpful, but are focused on getting as many people through the practice as possible. Since they serve 5-7 doctors in one practice on a daily basis, they spend little time on you and leave that to the doctor.
Punctuality: Usually very on time, but will sometimes be a bit late from dealing with a previous patient. In my opinion that is good because that means she doesn't leave until you are absolutely satisfied with her help.
Helpfulness: Always willing to help her patients, but still follows the rules. Never has she gone too far out of the way that could endanger her practice.
Knowledge: Recently I was diagnosed with a growth in my brain. Dr. Swan's knowledge of the brain, even though she is not specialized was amazing. In the end, I left her office with the comfort of knowing that she would do all she could for me to get the issue resolved. She has been good to that promise.
Impossible to get an appointment with her. Her staff are rude and if she doesn't know what is wrong with you she doesn't bother to continue searching. After 5 years i have changed doctors because of that.
Dr. Swan is one of the best family physicians I have ever had. She is kind and reassuring and very thorough. The only issue I have had is with her staff. They can sometimes be cold or even rude. I got yelled at by one women for being 5 minutes late!
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