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Ratings for Dr. Richmond SY

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I had a colonoscopy done, and the whole thing was done in a timely manner, and professionally from support staff to medical staff. The communication was good, and each step was laid out for me, so I always knew what was going to happen next. They even had an extra blanket for me because I was cold. Going in, I was a little nervous because of the older comments on this thread, but the clinic that Dr. Sy is currently at have anaesthesiologists, so better sedatives can be used during the procedure. Dr. Rastogi, was my anaesthesiologist and explained to me that when there aren't anaesthesiologists at a clinic, doctors must rely on sedatives that are not as strong. I think this accounts for why older comments are less favourable. As far as colonoscopies go, this was a good experience, and was better than the other two times that I have had to have this procedure.

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flag | Submitted January 16, 2018

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Dr Sy is amazing.. i have been seeing him for 6 years.. my husband for 9 years.. he knows what he is doing, he is personable, he is smart and he is dedicated. yes sometimes you have to wait, but if he is in with you and you have issues, would you want him to rush your appointment to get out to the next person, or do you want him to listen to you and take the time he needs to be with you. ... as for Carol she is amazing at her job and they are a great team. I would never go anywhere else.

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flag | Submitted January 15, 2018

4
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Great doctor/gastroenterologist. Very knowledgeable in his field.

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flag | Submitted January 10, 2018

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Dr. Sy is extremely knowledgeable and I wouldn't hesitate to enlist his services

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flag | Submitted December 18, 2017

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

I’ve been seeing Dr Sy for over 5 years and he was SO KIND, listens to your concerns and really works WITH you to find solutions you are comfortable with. His research is incredible too and although sometimes he runs late - I would recommend him a thousand times over.

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flag | Submitted November 29, 2017

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Dr. Sy was professional, courteous and informative. It was my first ever colonoscopy and I was slightly apprehensive. Him and his staff made me feel welcome, comfortable an at ease. I am so glad my family doctor referred me here. If there is one complaint, the lady at the front desk was pretty dismissive.

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flag | Submitted January 14, 2017

4
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

Just finished my first consult with Dr. Sy, having been referred to GI for a chronic eye problem that might be related to GI disease. The nurse was very kind, took my bp amd weight and had a very nice manner. Thr med student took my history, asked a comprehensive set of questions and then reported to Dr.Sy, who then discussed my case with him in detail (I could hear them through the door). They then both came in to the room and Dr. Sy discussed my case with me, clearly outlining the reasons for my referral to GI and going over his plan to investigate my condition. He detalied who would call me for follow up procedures and where I was responsible to take further steps. He was thorough, unhurried, and gave me time to ask questions. He had a very kind manner and was professional and respectful. I'm writing this review because I'd read other reviews on this site while waiting for my appt and I was a bit apprehensive based on the negative reviews. My experience was much closer to the positive experiences posted here.

Was this rating useful? 1

flag | Submitted March 21, 2016

5
Staff
2
Punctuality
5
Helpfulness
5
Knowledge

I have seen GI specialists all over the country since we've moved around a lot. Dr. Sy is one of the good ones. He has been following me since 2010, when I urgently needed a resection. He is professional and takes my concerns seriously, provides thoughtful answers to all my questions and is committed to finding solutions when treatments aren't working. Both the G.I. nurse, Heather, and Carole, his admin assistant, always return my calls within a day. I would recommend him.

Was this rating useful? 2

flag | Submitted October 20, 2015

5
Staff
3
Punctuality
2
Helpfulness
5
Knowledge

Carole is wonderful - be polite and to the point and you'll have no issues EVER with her. And remember she does NOT control what Dr Sy does or doesn't do

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flag | Submitted October 7, 2015

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

In response to complaints: I do not smoke, I do not take lunch breaks. I work Monday to Friday through breaks and lunch. (Fridays are for paperwork/filing/getting charts ready etc.... I start at 6:30 a.m. and I finish at 3:00. I always call patients back and I keep a log. Are you picking up your messages?? As well make sure that the registration office on the 2nd floor at the General has all your correct demographics as I don't have access to do these changes in the hospital system, soI have a lot of wrong #'s . I handle over 150 calls per week plus bookings for an extremely busy practice. Dr. Sy is excellent in what he does and has always been fair to everyone including me. Please remember that we are not an urgent care clinic. If you can't obtain an appointment urgently and you have a pressing medical issue please go the Emergency. Carole

Was this rating useful? 4

flag | Submitted October 2, 2015

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