Ratings for Dr. Richmond SY
Dr. Sy was professional, courteous and informative. It was my first ever colonoscopy and I was slightly apprehensive. Him and his staff made me feel welcome, comfortable an at ease. I am so glad my family doctor referred me here. If there is one complaint, the lady at the front desk was pretty dismissive.
Just finished my first consult with Dr. Sy, having been referred to GI for a chronic eye problem that might be related to GI disease. The nurse was very kind, took my bp amd weight and had a very nice manner. Thr med student took my history, asked a comprehensive set of questions and then reported to Dr.Sy, who then discussed my case with him in detail (I could hear them through the door). They then both came in to the room and Dr. Sy discussed my case with me, clearly outlining the reasons for my referral to GI and going over his plan to investigate my condition. He detalied who would call me for follow up procedures and where I was responsible to take further steps. He was thorough, unhurried, and gave me time to ask questions. He had a very kind manner and was professional and respectful. I'm writing this review because I'd read other reviews on this site while waiting for my appt and I was a bit apprehensive based on the negative reviews. My experience was much closer to the positive experiences posted here.
I have seen GI specialists all over the country since we've moved around a lot. Dr. Sy is one of the good ones. He has been following me since 2010, when I urgently needed a resection. He is professional and takes my concerns seriously, provides thoughtful answers to all my questions and is committed to finding solutions when treatments aren't working. Both the G.I. nurse, Heather, and Carole, his admin assistant, always return my calls within a day. I would recommend him.
In response to complaints: I do not smoke, I do not take lunch breaks. I work Monday to Friday through breaks and lunch. (Fridays are for paperwork/filing/getting charts ready etc.... I start at 6:30 a.m. and I finish at 3:00. I always call patients back and I keep a log. Are you picking up your messages?? As well make sure that the registration office on the 2nd floor at the General has all your correct demographics as I don't have access to do these changes in the hospital system, soI have a lot of wrong #'s . I handle over 150 calls per week plus bookings for an extremely busy practice. Dr. Sy is excellent in what he does and has always been fair to everyone including me. Please remember that we are not an urgent care clinic. If you can't obtain an appointment urgently and you have a pressing medical issue please go the Emergency. Carole
I was a patient of Dr. Sy for about a year. it was a horrific experience. He tended not to listen to what I had to say. When I asked about pain management for my chronic disease he just shrugged. The colonoscopy he preformed on me was INCREDIBLY painful. I asked three times for him to stop and he refused. Afterwards he shrugged and said 'I hoped you wouldn't remember.' Two of the three scopes he performed I was under-sedated and in a lot of pain. And crying. Even when I told him to stop, he told me he was going to precede anyway. The third scope I had with him I had asked him what we were going to do differently since the past two scopes had gone so badly and he offered no solutions so I did research and found a drug that may work better than the ones he used. I had to beg him to write the persciption and he went on about how dangerous this drug was, way more dangerous that the procedure. ( a barbiturate as opposed to a benodiazapine) the frustrating part is why am I doing this? I'm not a doctor. The sedation he was using was clearing not working and he wa not inclined to remedy the situation. I have waited for Dr. Sy for up to 90 minutes. Never apologizes for the wait. I guess I was suppose to be grateful I was being seen at all. He usually passed me off to his students during my clinic visits. He would say 'I need to see you back in two months' but of course there were no appointments actually available, and he wouldn't actually be seeing me. I was always regiving my medical history to these students. There was no continuity to my treatment because I was alway seeing a different student. The last time he came in during my appointment with yet another student he told me he was going to do another scope. I started to panic and asked about getting an anathestiologist, because of my passed horrific experiences and he turned he said "don't worry about it." Turned his back and left as I as still trying to talk to him. After that last appointment I decided to change to another doctor. Carol, his receptionist screens all calls via answering machine, and if you need an appointment the front desk reception usually can't help so you must call Carol and leave a message. And then wait by the phone, hoping for call back. Frustrating. I wouldn't recommend this doctor, especially if you are sick and need help.
In the beginning I felt like I was in good hands but as time went on and I got sicker, I felt that Dr. Sy was not listening to what I was telling him about my symptoms. For one appointment I told him I had lost a lot a weight and he looked surprised and asked me how much! He did not even bother to look at my chart and the notes the nurse that just given him. So due to his lack of attention to how sick I was I had to be hospitalized and never once did he check in on me nor did he call me after I was discharged to check in.
Dr. Sy delivers excellent compassionate care to his patients. I have been seeing him for several years for Crohn's. He knows how to manage my symptoms with a balance of medication and diet. He answers all my questions in a kindly manner when I see him in the clinic and in the colonoscopy room. I never leave wondering about what's wrong with me. He does a good job scoping me. He gives me a good dose of sedation so it doesn't hurt too much when he advances the colonoscope gently through my colon which is good because I am very nervous and anxious when it comes to this kind of scary procedure . He takes his time about it which is good because he catches all the problems and fixes what he can. What he can't he tells you. He is a straight shooter. The nurses he works with are all wonderful and very professional. They make me feel vey comfortable and calm before and during the scoping. So I have no problem strongly recommending him and his team to other Crohn's patients.
Dr. Sy has been a God send for me. When I was first diagnosed with UC, I ended up with a new doctor who didn't seem to know anything and certainly didn't have any personality or bedside manner... I managed to get an appointment with Dr. Sy because this other doctor didn't know what to do with me and I have been a patient of his for the past 14 years now. I couldn't be happier with him. When I was extremely sick and in the hospital he took time out of his busy schedule to come and see me and talk to me and my husband about what was going on. When I was released and well enough to return to work, he called me at work to find out how I was doing and if he could do anything for me - what other doctor does that!? He is so kind, gentle, knowledgeable, and friendly I will never, ever have another GI doctor as long as I can help it. The wait times are generally long, but I know that is because he is truly caring for his patients.
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