Ratings for Dr. Martin Sutton-Brown
I have been seeing Dr. Sutton-Brown for over a year now and with every follow up visit I am reminded of his care for his patients. Dr. Sutton-Brown is patient and knowledgeable. He takes the time to explain things in a way that I am able to understand, is open to listening to my needs and works with me on a care plan. His office staff are very nice and efficient. I have been very pleased with his overall care!
Treated by Dr Sutton Brown at his Nanaimo office. Staff are pleasant, helpful and efficient and arranged follow up tests quickly. Dr Sutton Brown listened carefully and patiently to my explanation of symptoms, then thoroughly described his analysis of potential causes. He answered my questions with care and in plain language. Follow up tests, which he explained the purpose of, were organised very promptly. Would highly recommend this Doctor.
First off I don't normally think to highly of most doctors. They are usually more in a rush to get me out the door, don't listen and make a quick diagnosis with little to no investigation or thought, almost like its reflex. In terms of my visit with Dr. Sutton-Brown it was quite the opposite. I felt that not only did he not make me feel like I was being rushed out but he listened and was engaged in our conversation. He made several suggestions as to what he was thinking may be the problem but also said that he would like some further investigation. I felt his approach for my case was prudent and explained the couple options I had to my satisfaction. I was very impressed with the appointment as a whole and left feeling confident going forward. My only complaint is the wait time to get an appointment with him. I waited around 10 months for my appointment. That being said I would not consider myself to be a "critical patient". I was initially told 6 months so I was honestly a little annoyed it took nearly twice as long as I was told but I also understand that with his area of specialty and the lack of other qualified doctors in his field, a wait is going to happen.
Very grateful to Dr Suttonbrown for his patient and thorough neuro-ophthalmological assessment. He listened carefully throughout, while taking a detailed history. He was generous with time for teaching and answering questions. He examined for, and arranged further investigation for, a serious problem another ophthalmologist had recently emphatically dismissed. Waits are understandable and most certainly worth it for this specialist!!
My experiences with this man have been nothing short of a disaster. After a life changing injury I was sent to see the doctor in Nanaimo. I had a scheduled 11:00 appointment, I didn't get in to see him until 12:50 p.m. He was actively picking food from his teeth as we met. ( He had gone out for lunch ) His demeanour is very cold, he has no empathy for what you are going through. Zero bed side manners whatsoever. If I would ask a question or perhaps suggest something, he would look over his glasses at you with a puzzled look, like you are the stupidest person alive. He fancies himself as a " wordsmith " and enjoys throwing in medical terminology without any explanation as to its meaning. At one point, when i asked him of my chances of ever driving again, he actually sneered and held up his hands and asked me " how many fingers am I holding up?" When I couldn't answer, he had a very defiant grin on his face. We had a phone consultation scheduled on a particular day, and his staff called me and told me to wait by the phone between 1-5 pm. You guessed it, he never called. On the last visit that I had with him, he didn't know what I was there for. He had to look at my chart to remind himself what I was doing in his office. He then directed me down the hall to another room where a lady was, and he said to me " this lady will help you. Sorry what was your name again? " She told him her name and she was very, visibly annoyed by this. Later on I asked him "surely there is something that can be done to help strengthen my diminished vision, exercises, or therapy. A guy has to have hope." His exact words, " I don't deal in hope, or magic , or voodoo, or prayer. I deal in science." I understand it's probably a tough thing, dealing with people who are sick or injured,, and it must be hard to be the bearer of bad news all the time. However, rather than suggesting to his clients "perhaps you can discuss your concerns and fears with a therapist," he may want to consider his option for himself.
I have had appointments with Mr Brown before, went okay nothing special. Last week when i was there his facial expressions were almost like he didn't understand what I was saying or perhaps speaking another language. I have seen and dealt with many doctors before, and some are very good, and some have no bedside manners. I understand, doctors are busy people it's become a business now, all about the money, so sad. Hopefully, he was just having a bad day, power went out etc hello it's not the patients fault. You are a doctor, keep it professional. Then again he didn't have very good reviews, sorry to see.
I will never recommend this doctor. He was dismissive and rude after my husband experienced permanent vision loss. He even told us to stop asking questions and just get over what happened, he was tired of having the same conversation with us every time we saw him. He never offered anything helpful nor did he understand our urgency to protect the partial vision that remained for my husband. Don't go to this doctor, you will be wasting your time.
We would not recommend this doctor. Waited 2.5 hours to be seen in November. Waited weeks to be called up for follow-up. Was told to wait at home between 1-5pm for phone call from doctor. Never happened. We have had contact with many doctors/specialists over the years...this physician is a pass.
Dr. Martin Sutton-Brown's Credentials
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