Just had a bad experience at Academy Foot & Ankle in Southlake, Texas. Billing problem. No call back from the billing department, after 2 days, led me to have to travel up there in person to get to the bottom of the problem. Upon leaving from the original appointment we paid cash in full and then left. Later, they get insurance involved and raise the price. They collect more money from the insurance company and then send me a bill for even more money. I do not believe this to be a very ethical way to do business. Not sure why at the time I was able to pay cash and leave with bill fully paid, and now I had to pay them more money and see that they got paid even more from the insurance company. Seems Academy profited from the insurance company and from me. Not sure where in this it is for the customer/client. Needless to say I am not happy with this type of business practice. It was just a money grab by them to the insurance company to get more money, with me having to be penalized for this money grab of theirs. They never once called me or emailed me about the billing issue, just turned the collection agents loose on us. What a shameful way to treat customers/clients. In the office, in person, they did not seem to care about my concerns. I will be posting the truth about my experience with them anywhere and everywhere, so that people will beware of the business practices at Academy Foot & Ankle in Southlake, Texas.
Dr. Marciano performed both of my bunion surgeries (left & right) fourteen years ago and I have been pain free since. He was very compassionate, so much that he stands out as one of the best doctors I've ever had interaction with. I elected to not take any pain medication following each surgery (spaced 8 mths apart) due to my desire to continue nursing my infant son. Not only was he understanding of my desire, but also took the time to help me find alternative therapies to use in lieu of narcotics for pain relief. Due to his expertise and willingness to help I was able to successfully breastfeed my baby for one year while also treating my bunions without having to compromise. His technique has held the test of time, which is exactly what I was looking for in a surgeon so as to not have to repeat the procedures. I have recommended Dr. Marciano to countless friends and family due to his expertise and bedside manner.
My sister had elected for the same surgery, Youngstown bunionectomy, in another town this past summer and she had a lot of pain afterward. I was a little skeptical about Dr. Marciano's assurance that "if I did what he told me to do" I would not have much pain. Because I had a very short time to recover, I did exactly as he told me to do. I felt a little discomfort the first night home, nothing I could even classify as pain, and from that point forward it got better and better. He was extremely supportive, kind and professional in every way. I have bragged about my surgery and recovery so much, my sister's friends, needing the same surgery are willing to drive 2.5 hours to have Dr. Marciano perform their surgeries. His staff was great in every way too. My surgery was an outstanding success...due to an outstanding surgeon, staff and very detailed follow up. I knew exactly what to expect and what was coming next because of the hand-out he gave me before the surgery.
I went to Dr. Paul Marciano with a very painful left foot and ankle. He was extremely nice, informative and helpful. His nurse took xrays of my foot and ankle. When Dr. Marciano came in the room he showed me the xray and explained the problem I had. After examining my foot and ankle and speaking to me---listening to what I had to say too, he gave me orthotics to put in my shoes and told me not to go barefoot and not to wear a shoe without arch support. I did what he said and I cannot believe the fantastic results! To say I am elated is putting it very mildly because prior to seeing him I had gone to another podiatrist who just promptly sent me to get a brace and told me this was for life! I was miserable as the brace threw everything else off and my knees, hip, and back hurt. Dr. Marciano not only did his exam but also heard what I had to say. He fixed my problem in a professional and friendly manner. I highly recommend him.
Dr. Marciano and his staff were always professional, knowledgeable, prompt, and dedicated to serving his customers. The surgery went as he described, recovery went extremely well thanks to his therapy staff (Lynn and Mike) who took the time to explain not only what therapy was going to be performed but also why it was important. In 8 weeks I went from having pain daily to almost fully recovered. My personal care doctor explained that I was looking at between 6 months to a year for recovery so to be this far along after a couple of months is really excellent, and that can be attributed to all of his staffs support. Thank you Dr. Marciano, Michelle, Phelinda, Mike and Lynn!
I've had nothing but positive interactions with Dr. Marciano and his staff. He has always been very welcoming, kind, knowledgable, and helpful with whatever foot problem I had (plantar fasciitis, ingrown toenail, plantar wart). I would (and have) highly recommended him.
great doctor, beautiful staff, always polite, very professional, very knowledgeable about the pains I were having with my foot. Sometimes he would finish my sentence because he knew what I was about to say. Thank you Dr. Marciano, and also to Michelle, and Phelinda for making my healing process just as smooth as can be.
They were very welcoming and I finished my paperwork and they called me back to see the doctor. The office is very clean. The doctor is very cute and he answered all of my questions and even gave me written information so, I used it to re explain it to my husband. I almost didn'y go because of the 2009 review I saw on this site but, I thought it was old and my friends had only good things to say. So, I took a chance I am glad I did...
Dr. Paul T. Marciano's Credentials
Accepting New Patients
- Dr. William M. Scholl College Of Podiatric Medicine (Grad. 1996)
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
A new 2.2-star rating has been posted. "Just had a bad experience at Academy Foot & Ankle in Southlake, Texas. Billing problem. No call back from the billing department, after 2 days, led me to have t..."August 3, 2015
'birds of a feather' score (based on <a href='/birdsofafeather.jsp?did=949027'>Medicare patients-in-common</a>): 4.2February 6, 2014
First Name changed from "Paul" to "Paul T."October 20, 2013
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