Ratings for Dr. Ryan D'Souza
Dr. Ryan DSouza has been our family doctor for over 5 years. He is extremely pleasant and always provides a thorough assessment of my children. I find him highly knowledgeable and compassionate. He strikes me as an "old school" doctor, who practices not for money, but because he truly cares about his patients and their health. I am fortunate to have him as my family physician.
Staff is rude. When you make an appointment you are waiting for at least 1 1/2 hrs. When you have to take time off work this is unacceptable. The doctor and his staff have extremely poor time management. I will be searching for other doctors in the area. Was reassured that my appointment was the second after lunch , which was for 1:15and was put into an exam room at 2:15 and did not see the doctor till 2:30. The receptionist responded when I asked why are we waiting again so long was 'too bad'.
Upon moving to the area from Calgary, my wife and I had a terrible time finding a local GP. I have a number of serious health problems. I went through open heart surgery, aggressive treatment for Crohn's, and treatment for strokes and a seizure disorder during the first 3 years we were here, all without a GP. After 3 years, we finally found one who would take us on - Dr D'Souza. It's been about 3-1/2 years since we became his patients, and we both love him. Others on this site complain about his scheduling and hours of operation, and they do have a point. It seems that he works limited hours, but we have never had a serious problem with this. If I had to suggest an area for improvement, it would be with the telephone/answering. It is not possible to leave a message, and it can be difficult to get through sometimes. Other then this one issue, we feel very lucky to be his patients. He is a warm and kind man, with wonderful bedside manners. He takes his time to listen carefully to your issues, and never, never rushes you. My wife in particular can be very intimidated by Doctors, and has left other Doctor's offices in tears, but not Dr D'Souza. She feels that he goes out of his way to make her feel comfortable, and I would agree. As I said, we just love this guy, and feel privileged to be his patients. For those of you who make negative comments on this site: Can you imagine a site where Doctors rated you as a patient? When we see our Doctors, we are usually at our worst. We may be uncomfortable, in pain, frustrated, frightened, and/or afraid. Some of us may be demanding, irritable, or outright hostile. On top of this, there are a lot of people suffering from drug addiction issues that will greatly complicate a Doctor's day. When you do get in to your Doctor's exam room, he or she has most likely worked his way through a long line of these types of patients before seeing you. I really think we should all cut him/her some slack! It can't be easy. If you try to treat them and their staff with respect, I'll wager that your appointment will be a lot more pleasant for the both of you.
Dr. D'Souza is our family doctor for the past 3 years, and we hold him in high regard. He is punctual, we have never waited more than 15 minutes (my previous doctor used to make us 45 mins to 1 hour). He is caring, kind, and very knowledgeable. We've never felt rushed out of his office; he always takes time to diagnose. Overall we are extremely pleased with Dr. D'Souza
Worst receptionist I ever encountered. She couldn't organize a one band parade. Dr D'Souza was okay not great if he bothered to show up that day. Three hour wait one time. So happy we were able to find another doctor and be done with this clown show. Even then the receptionist called us several times to follow up on why she hadn't booked a referral. Four calls later she finally understood when we said we had changed doctors.
I have no issue with Dr. D'Souza, he has always been pleasant enough with me and my family. The issue I have is with how the office is run. We are always receiving calls the day before or the day of an appointment, saying they need to reschedule. For a family of two working parents that need to take time off work to visit his office, these last minute changes are not at all appreciated. If I could change doctors, I probably would, just because of the constant cancellations. Too bad, because he is really a nice guy.
I booked an appointment two weeks ago and they just called to cancel it, less than two hours before the appointment. I have a life and had to postpone an important meeting in order to see the doctor. I have seen the doctor three times and he has been always late.
Dr. Ryan D'Souza's Credentials
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