Ratings for Dr. Robin Gray
He cut me off when I tried to give him my full medical history, refused to tell me about any potential interactions of medication and prescribed me something that would have a terrible reaction with a medication I'm already on. Definitely not going back.
I was referred to Dr. Gray from my family doctor due to losing hair in my eyebrows. For my initial appointment, I waited 45 minutes past my appointment time just to get into an examination room, and then a further 15 minutes before Dr. Grey entered. His bedside manner is quite condescending and borderline rude. To his credit, he seemed to quickly be able to pinpoint what my diagnosis and treatment would be. However, my follow up questions were answered in a very patronizing and impatient manner, as if he couldn't believe I would has such silly questions. I then waited even longer while he and his receptionist went back and forth on a shared computer system, logging in and out, in order to book in other patients, before finally giving me further appointment times and a prescription slip. Having informed Dr. Gray that I would prefer to get an early appointment time for my followup, I was pleasantly surprised that I got the earliest available on the morning of the followup. That pleasant surprise lasted until I showed up to find the clinic closed, lights off, and no one inside. After waiting for a half an hour in the hallway, I called the number of the clinic, thinking perhaps that there had been some sort of emergency, since not even the receptionist had yet arrived. I got put through to the answering service, who had no information about why Dr. Gray or any of his staff were not yet present. While getting increasingly frustrated at the unprofessional behaviour, Dr. Grey showed up. Without saying hello or in any way acknoledging me, he went into the clinic through another door, opened the main door of the clinic from the inside, and then just went about his work. No explanations for his tardiness, no apologies for giving me an appointment time when the clinic was not even open. I went in, said hello, and informed him that I was canceling my appointment due to his unprofessional behaviour and because he had now made me late to work. I informed him that I would also be cancelling my followups, and that I would get a new referral. His response? "Well, the clinic hasn't even opened yet". As if it was my fault that he gave me an appointment for a time that the clinic wasn't open. I think Dr. Gray operates his clinic in order to maximize the number of patients he can charge for, and doesn't particularly care that his terrible demeanor and huge problems with punctuality disrespect his patients and their time. I'm used to waiting to see doctors, but I'm also used to professional doctors who will acknowledge their mistakes, treat you like an equal, and not condescend to you. I will not be returning to his practice, and would not recommend him to anyone.
Visited Dr Gray on August 25th 2016 Started late, seemed to have booked a few folks at the same time. He was on his own, no receptionist. Talked down to his patient (me) in a deeply condescending manner. I want to strongly emphasize this point. I had to bite my tongue several times to stop myself from giving him an earful. Not helpful. Barely acknowledged my existence. Seemed to have basic knowledge of dermatology but not much more. Would not go back to this guy. Seems to lack knowledge, motivation, basic ability to deal with what are ultimately his customers. I agree with many of the negative reviews below. Final note: seemed MUCH friendlier to the two young and pretty girls who came in. Guys and older people? Not so much. The difference in his behaviour towards the young ladies, vs his behaviour towards others was bordering on farcical.
I went to my appointment concerned with all the negative reviews. I was in and out in about an hour. His monotone voice and careful thinking was the most help i had in years. He actually spent the time to explain the treatment and had follow up dates before i left. There are worse specialists out there who look at your skin and day they can't do anything and that's after waiting for 3 months.
Dr Gray is THE MOST TERRIBLE doctor I've ever been to. Besides the fact that his overall knowledge of my problem was way beyond basic, wikipedia level, it took him weeks to come up with approximate diagnosis, and, already into my third visit, I still have not received the exact answer on treatment and even 'definition' of my problem. Besides all that, THIS PERSON IS COMPLETELY INDIFFERENT, CARELESS AND HEARTLESS IN TREATING HIS PATIENTS!!! At first, he makes you wait more than 1 hour and then shows up lecturing you on asking his secretary about the wait (simply because you dared to ask 'how long it might take'...as you were running terribly later for your next appointment). Disrespectful to most surreal point, he made me feel as if I was most lowest class of a being...whose time, health, overall state is worth absolutely nothing. At some point...by the end of the appointment, he says that "it is urgent to get another test done, but...HE HAS NO TIME FOR IT TODAY SINCE HE IS MORE THAN 1 YOUR BEHIND IN HIS SCHEDULE"!!!!!!.....Simply UNBELIEVABLE. As one of the comments below says, "people come to see him at their weakness moment to find out what sickness they have, they don't deserve to be treated as bad manner as he provide." That is 200% true. It's such a shame that after all those endless years at med school doctors like Gray are entitled to practice-- equally unprofessional and dangerously stone-hearted. NEVER, EVER SEE THIS DOCTOR!!!!!!!
I was a bit nervous coming to see Dr. Gray after reading the reviews but I had a very positive experience. He was knowledgeable and straight to the point which is exactly what I want and would expect from a doctor. Yes, I had to wait an hour to see Dr. Gray but this is my experience with most doctors I have seen including my family doctor. When it was my turn he was very attentive and didn't rush through the appointment to get to the next client which is usually what happens when doctors are running behind. Overall no complaints whatsoever he seems like a great doctor.
By far the worst doctor I have ever seen. He diagnosed me with a basal cell carcinoma after multiple visits and pretty much said it was my fault. I had not gone in the sun for 20 years and always wear sunscreen when I go out. I was shocked by his poor bedside manners. It was so disrespectful that he was so insensitive and uncaring. He does not listen to the patient. Not to mention that you have to wait hours to see him. and one time I even got the first appointment of the day and he still had the nerve of arriving 45 minutes late. No apologies. After I had the skin cancer removed by a wonderful surgeon, I never went to see him and I now do my checkups with a wonderful dermatologist who is knowledgeable, friendly and compassionate. This guy is terribly unhappy in his life and a miserable and rude doctor. I wish that we could complain to the College of Physicians and Surgeons of BC about this useless "doctor".
He keeps patients waiting for one hour and on, no apology when admitted in and the tone speaking to me is really rude and unrespectful! I wish people world know this to avoid seeing him. He should go back to school to learn manner and be respectful to others. People come to see him at their weakness moment to find out what sickness they have, they don't deserve to be treated as bad manner as he provides. DO NOT COME TO SEE HIM!!!!
I went to see Dr. Grey about a month ago for a rash around my waist/nether-regions. I had seen a family Dr. but the cream he recommended didn't work (he figured it was a rash of some kind). He sets me up with Dr. Grey who within 2 seconds of seeing my symptoms blurts out 'that's an STI!' and proceeds to diagnose it as moluscum contagioso on what I had been told by a previous doctor was a skin rash so I am understandably upset/confused. I was in a committed relationship for the year prior to the appointment so my mind was racing. When I tried to challenge his assertion that 'it almost definitely came from sex' he talked down to me and made me feel like it was somehow my fault, and then told me I needed to get a full battery of sex tests? Then after he continued to stress the sex angle and my likely fault in the matter, I tried to ask him if he would take a look at a strange bump on my hairline and a mole on my back, half as a way of changing the subject to give me a second to regroup but also to appease my worst fears as it was a concern. He then proceeds to patronize me, asking me whether I 'know how appointments work?' and saying that I came in for something else so I 'should make a new appointment for these other symptoms.' Compassion in action. He proceeds to (reluctantly) look 'just at the head mark', though not without making it transparent to me how much of an affront this is to his natural order of things. Concluded the appointment by telling me again that it probably was sex related and so I should get tests for everything? So after I get out of this appointment, quite shaken up, I proceed to call one of my best friends who is a sexual health nurse. She goes on to furiously chastise the Dr. and explains to me that the condition I have is a contact-spread condition! So while it can come from sex, it is is often contracted from public towels and common garments! Children apparently get them in different placeso n their bodies all the time! Plus, I'd been going to physio + massages + slept in a sublet the month I first noticed the symptoms, and even after I told the Dr. this but he seemed ornery that I would dare to question his best guess. The entirety of the appointment seemed to be an arena for his lack of professionalism and any disernible interest in me the patient, or my mental/physical state beyond the absolute minimum. My friend was absolutely embarrassed when I told her the story and pissed off at how he conducted himself. In fact, she is the one who urged me to write this review. Oh yeah, almost forgot - when I was in there and was totally exposed for part of the examination he realized he forgot something in the other room and left to go get it with the door wide open. Just one of those small touches that spoke volumes to me about his level of care/professionalism. He also has the voice of a myopic android. I have to say he did not keep me waiting for multiple hours though, so even though it felt like it at the time, I can't say it couldn't have been worse.... But I can say, DO NOT SEE THIS DOCTOR.
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