You may also like
Rate Dr. Paul Savage
Dr. Paul Savage's Ratings
My experience at Dr. Savages office was abysmal. Upon walking into the office, we were yelled at to turn our phones off. Apparently this is a "special" office...with "special" equipment. If a cell phone is activated upon entering the door, bad things happen. Had we been asked politely upon entering the door, I would have had no problem turning my phone off. I saw a retinal specialist at a different office a couple of weeks later and he actually used his cell phone while in the exam room. Nothing bad happened. That I know of. But I'm sure his office, comprised of 5 ophthalmology specialists, doesn't have the "special" equipment housed in Dr. Savages office. After that was settled, and we shrank to our seats, We witnessed an elderly gentleman endure verbal abuse by the red head behind the counter. After my examination, I was "kicked out" of Dr. Savages office by Dr. Savage himself. I allegedly called the technician who saw me before Dr. Savage "an idiot". I didn't. I don't believe I've called anyone an "idiot" , not since I was 11 anyways. From my analysis of the place I have come to two possible conclusions regarding this accusation that I called the man an "idiot". 1. The staff there are so kicked into the ground by the "special" red head behind the desk, they have developed a low self esteem or 2. The only staff they can hire (and keep) are the staff who already have extremely low self esteem. The poor guy who accused me of this just stood there the whole time with his eyes averted to the ground. It was pitiful quite frankly. I was told I was not allowed back at the office, which suited me just fine as I would not have wanted to go back. I saw my ophthalmologist who referred me to another retinal specialist. The experience at his office was fantastic. The exact opposite of Dr. Savages office.
I've been a patient for 6 years (sigh, retina issues suck) and experiences have been mostly positive...as long as you know how they run the place. Basically, don't say a word and obey the rules, especially when certain personalities are around. Dr. Savage sees up to 80 patients a day, from 7 am until the last person leaves, sometimes around 6 pm. His dedication is incredible, and he's also on call at the Rockyview. Many of the staff work long hours too....so while the clinic is extremely strict and not always the most compassionate, there aren't enough retina specialists in Calgary to manage the huge patient demand. I'm happy just to be able to get an appointment for regular eye jabbings to manage my condition.
It has been 3 days and the staff have not returned my call to rebook an appointment that they cancelled. I think they need to refresh their customer service. do not know who runs this office. They will not give out the manager's name. Wonder why?
Elbow Retina Centre is unethical, unprofessional, disrespectful,humiliating and confrontational all while waiting on the chair with blurred/frozen vision. The office staff is ran (or appears to be ran) by a red headed woman who seems heartless and lacks compassion. It seems as though there is a no kid policy, no drink policy, no phone policy and a no to pretty much everything policy. So while they insist in their policy that I cannot drive home from my appointment, my wife, 10 year old son, 8 year old daughter came to pick me up and quietly went to wait in the waiting room for the remaining 10 minutes. They were rudely confronted, were handed a policy sheet (the sixth one I had seen been handed out while I was there no joke) and told to get off the premesis due to the "no drink no kid policy". My wife simply responded "that's ridiculous" And she actually kicked them out of the building to wait in the 31c heat until they finished with me. UNBELIEVABLE! She then proceeded to barg into my room where I was waiting for the Dr. just to tell me that they kicked my family out due to the no drink and no kid policy. She then proceeded to tell me that I need to talk to my wife and let her know that they do not tolerate rude behaviour. LIKE WTF? I didn't say one word to her and just starred her down with what vision I had at the time. She left the room rather quickly and not one minute later she sent one of her employees In to hand me one of their policy sheets. (That makes 7 reminder policy sheets that were handed out to their patients). I could go on more but won't at this point. I 100% would recommend ANYWHERE BUT THERE from the bottom of my heart.
I would have to start by saying Dr. Savage saved my vision with an emergency retinal detachment operation 6 years ago on New Year's Eve. Since then I have 20/25 vision corrected in the eye and have returned to my flying career. He is an excellent Doctor and the facility is excellent for anyone with any eye issues. I will also comment that I have experience everything listed on this website. However, today was a different story..
The reception was friendly and they had me fill out the usual paperwork. It is the first time I was attended to in the first 5 minutes after coming here for 6 years. I completed all pre examination eye test, blood pressure, drops etc within 15 mins. I was in one of the waiting rooms within 30 mins and was seen by Dr. Savage about 10 minutes later. The atmosphere was calm and I even heard a few staff laughing behind the reception desk as I waited for the pre exam tests. The entire place is now run by Phillipine workers who are all very pleasant and courteous. No doubt all on LMO's and working hard to get the residency status. The point of the report is there was no sign of his wife and the tempo of the whole place had changed!!! It was very calm and the hall between the exam rooms were silent. Dr. Savage was very informative during my exam and talked much more even to the point of asking if I had any further questions. He also had a male Phillipine attendant working with him. If Dr. Savage and the entire staff take anything away from this review it would be that they realize the staff are more than capable of running the operation without being abusive or disrespectful to the people who bring him business. No matter what business your in, if you continue to treat you customers poorly they will eventually stop coming...as there are other options!!!
Each and every time I have taken my mother to her appointment, I have witnessed abuse by the reception directed toward patients and the people accompanying them. Dr. Savages's patients tend to be a more vulnerable population as the majority are elderly. If this isn't an example of senior abuse, I don't know what is. His horrible office manager should be fired. I don't care if it is his spouse or not. No one should be subjected to her bullying. She should seek professional help for her behaviour toward others. Personality disorder I suspect.
I wouldn't trust my eyes with any other surgeon but his front desk staff are by Far the rudest, bullying folks I've ever dealt with. On numerous occasions I've seen them make their patience cry. Unacceptable
I would agree with all of the comments on this website about the office manager, Dr.Savages wife. I would also add that Dr. Savage rushes through each patient and gets extremely annoyed when you ask for further clarification or ask questions. Coming to the office for appoitments is very stressful and had I had a choice I would not come here. On another note, the technology and the equipment as well as the cleanliness of the office is phenomenal. Its too bad that nothing is being done about the red head- the medical association should step in.
Top Hospitals in Calgary, AB
Find a Doctor by Specialty
#1 of 86
#2 of 86
#3 of 86
#4 of 86
#5 of 86