Ratings for Dr. Sam J. D'Ortenzio
I asked D'Ortenzio to check me very carefully because there is Macular Degeneration in my family. My husband was not very satisfied with his last appointment and tried a new Optometrist. I decided to do the same and was told I already have Macular Degeneration starting in both eyes. I would not recommend this doctor to any one.
I have been going to Dr. D'ortenzio's office for 15 plus years. He is professional and knowledgeable. Renee is a lovely woman who is helpful and kind. However the front desk staff are too busy and miserable. I can never call without being put on hold and forgotten about. Staff should never put a client calling long distance on hold.
I have had Dr D'Ortenzio as my Dr. for thirty years and there is a good reason. I have worn corrective lenses since I was 20 months old and seen many doctors. Dr. D'Ortenzio makes me feel secure that all my vision concerns are taken care of. He did have some unpleasant staff in the past, but I see that there has been a change, for the better, in the office manager in the last 2-3 years.Dr. D'Ortenzio is very pleasant and current in his knowledge and practices. Renee is irreplaceable for help to choose frames. Some of the comments that are negative here are more than six years old and that should be taken into consideration. Staff retires and the remaining staff can form a more content, pleasant group. That's what I see when I am dealing with the staff. All of my children are patients, and now so are their spouses.I wouldn't consider changing my doctor.
Great doctor, i have always been happy with my glasses. I have actually always found reception and all staff to be very pleasant, so i was surprised to read comments that the staff were rude. They are always busy when i call or visit, but always so helpful dedpite being busy. Renee always helps me choose frames and i always love them.
Dr. D'ortenzio is a great optometrist. No complaints regarding him whatsoever. BUT I will say that the rest of the staff is significantly unhelpful and not the most friendly. I've never been able to call the office without being put On hold for at least 10 minutes (which, at that point, i Proceed to hang up). Reception needs to step up their game or im leaving because their service completely sucks!!
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