Ratings for Dr. Simon Warner
Doctor Warner is absolutely the very best doctor. He takes the time to explain everything to you. He is very knowledgeable and current. He always is cheerful and has a wonderful sense of humour. I feel extremely fortunate to have him as my opthmologist.
Dr. Warner is nothing short of a saint and his knowledge is vast - he knows a lot about neurology, the immune system and ENT related things like allergies. Fun to chat with. Subtle, clever sense of humour. But as everyone has said, his receptionist is icy, has poor English language skills and will randomly hang up on you or put you on hold.
Staff was used to do preliminary exam including gathering the history of the problem, when as a patient I asked the staff person being used in this way if she had any applicable and specific training to her duties as an eye examiner and history taker, she said she had no special training, only in-office instruction, which I found unacceptable. The rest of the experience was being moved around from examining room to examining room for short interactions, and then back to the waiting room in between. I was in and out of examining rooms, back to the waiting room, back in an examining room -a dizzying experience; my preference (which have experienced with other ophthalmologists in Vancouver) is to wait however long it takes and then be seen, history taken, and all examinations preformed by the physician directly and in one single session and examining room. Dr. Warner's knowledge was good but his manner of sharing it was curt, dismissive and impatient (again compared to other more healing experiences in the same specialty area of medicine.) Since decisions are based on history having a nonprofessional taking the history of the problem as the first interaction was troubling, never mind how 'busy, busy' rushed even that person was. The whole scene was one of 'busy, busy' rather than a healing one. I am an older patient just diagnosed with cataracts and I had the feeling that if my circumstances were dire and extremely serious and urgent, as described by other raters this doctor that this physician would have been more motivated and kinder, but for the patient whatever there issue it is significant to them and they are there for healing and deserve the doctor's full and healing attention during the time they are with them.
My son and husband have seen Dr. Warner for years. Fabulous doctor, always spends time and has great attention to detail. When my son was young, he would get a mysterious swelling around his eye socket, and Dr. Warner bent over backwards with referrals to other specialists and same-day visits to get the issue resolved. I will always remember how well he handled the situation, and how dedicated he was to my son's care.
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