Ratings for Dr. Debra J. Garcia
Dr. Garcia has always been very pleasant and professional in her interactions with myself and my two children who are patients of hers. Sadly, her office staff is incredibly unprofessional and at times rude. I am basing this review on multiple interactions with multiple members of the office staff. The first couple of times I saw this kind of unprofessional behavior, I tried to put a positive spin on it and give the employees the benefit of the doubt, but sadly, I have come to realize that unprofessional, rude behavior is just what one can expect when dealing with the office staff at Dr. Garcia and Associates at the University Park Mall. We will not be returning. I feel badly for Dr. Garcia, because I don't think she probably knows how awful her staff is...
Very very happy with Dr. Garcia. I have had eye issues since childhood and she is by far the best OD I have been to. She is very gentle which is a top priority for me personally when the concern is my eyes. She is very knowledgeable and I feel that she gives me the same treatment she would her family. I have been very impressed with her and have actually googled her name just to make a positive recommendation. If that doesn't reflect positively on her as an OD, I don't know what will.
The doctor explained every step of what she was doing during an eye examination, explained the results clearly afterwards, and took the time to answer any questions and concerns. I didn't think the staff were as professional - for one, they seemed to take a long time processing the very simple paperwork.
I just had the worst appointment in my whole life! After working with her associate to get contacts I was put in multi-focal lenses. This caused me dizziness and double vision. After wearing them I developed a neurological problem in my left eye due to the contact lenses. After months of seeing doctors and opthamologists I went back today to the office and explained the situation. She then put me in contact lenses for just far sitedness. At check out they handed me a bill of $45.00. I explained to them that I didn't think I should have to owe that since I already paid for my visit and the contacts given didn't work and caused serious problems to my eye. Dr. Garcia was very rude and disrespectful saying it was 'over 90 days'. After telling her that it is not my fault, she threw my chart on the desk and said just go back to your opthamologist then and mimicked me. She refused to give me my Rx for contacts. She is very unprofessional. I am going to write to the state board.
I am very satisfied with Dr. Garcia's exam and office staff. My near-sight is severe and also need reading correction. I am using Bausch & Lomb Soft Lens (Multifocal). This is after trying Air Optix. Dr. Garcia has taken great care and TIME to be sure I can see correctly. Her staff is very nice and patient. I would highly recommend this office.
They were deceptive about the cost not covered by insurance. Also, they were just extremely difficult to work with to get my contact lens prescription since I didn't want to order contacts through them. In fact, they went ahead an billed my insurance for contacts anyway!!! Even though I had never agreed to order contacts with them. I hated them and will NEVER go back.
Dr. Debra J. Garcia's Credentials
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