Ratings for Dr. Eric Bernstein
We have been patients of Dr. Bernstein's for 7 years, and I am so disappointed in what's happened to his practice, specifically in the last year. It is impossible to get ahold of the office staff. I left messages for his nurse every other day for 3 weeks and no one ever returned my call. It was extremely difficult to get a prescription refilled, and no one ever called with lab results. One time I called to make an appointment, and I was put on hold until the system hung up on me TWICE. Dr. Bernstein is very nice, but the practice has become so awful that we are forced to change doctors. I simply cannot see a physician who is that difficult to contact or even make an appointment with. I hope they see these reviews and make necessary changes.
Dr. Bernstein or San Antonio Family has been one of the worst Doctors to my wife and my Sister n Law ever why would that office make them so mad that they break down and cry . Why anyone goes there is beyond me. I will never step foot in there again
Dr. Bernstein is great. Some staff sometimes act as though "getting it right" isn't important. I have had several problems with prescriptions wrong, not sent, etc., because of poor inter-office communications. (messages left but not picked up, and others. There seems to be an unwillingness to go beyond the precise job description to do their jobs. There's little interest in learning anything beyond what they had to know to graduate from whatever school they graduated from. Advertises 24/7 live answering service. Nothing but a recording at their posted number on Sunday morning. Tells me to call 911. Just wanted advice on a medical problem that was rather urgent but not critical. Also, at the same time I tried to leave the question on the patient portal, and the portal will not advance to page 2 so that I can send it.
Dr. Bernstein and staff are more than helpful every time I come in. They are willing to take the time to listen to my concerns and address them. Their in-office services make every appointment convenient for me and my family. I cannot speak highly enough about San Antonio Family Physicians. The services offered are endless and the patient is always their central focus.
Dr. Eric Bernstein's Credentials
Accepting New Patients
- University Of Health Sciences/Chicago Medical School (Grad. 1996)
Areas of Expertise
Awards & Recognitions
Publications & Research