Ratings for Dr. Daniel D. So
If I could rate this experience a 0 I would. I made an appointment about 3 weeks prior to going to the visit. I scheduled the visit for a particular day and time around my work schedule. I had the girl repeat the time and date when making the appointment to make sure I had the right information. Come the day of the appointment, I called in the morning to make sure that my appointment was that day and time. I was put on hold multiple times and Crystal (an office worker) told me yes it was today. I drove 40 minutes to the appointment for the girl to tell me that I scheduled my appointment for the following week, a different day and a different time than I had scheduled in my phone. There's no way I got all of that wrong and she even confirmed it on the phone that exact morning. On top of that everyone in the office was very rude, basically telling me that I didn't schedule my appointment for that day or time and that there was no one available to see me. I apparently just made up my own appointment day and time and went out of my way to drive 40 minutes to an office just because I had nothing better to do with my time. Absolutely DISAPPOINTED in this front desk staff, not even worth trying to make another appointment. Can't even speak for the doctors but this front desk staff made it very clear that it's not even worth trying to deal with going there.
I was recommended to Dr.So by my G.P. and am very happy with the care I receive. While he is often swamped with patients and getting an appointment can be difficult, he takes his time to address any questions I have when I see him. He has been helpful in finding prescriptions that not only work for me, but that I can afford (since my insurance doesn't cover a lot of scripts). The staff at the office are always nice and helpful. The biggest complaint I have is their billing dept(separate entity). The people I have had contact with in billing are rude and inconsiderate and very unwilling to work with you. However, Dr.So and the nurses warrant good reviews.
Waited 3 months for appointment. Appointment lab results couldn't be found when I arrived and waited for almost 45 min. to see the doctor. Dr. then waived the co-payment since lab results were not in and I took a day off work for nothing. I was later billed for the co-payment and tried to explain the situation to billing. Billing woman was rude, said she would call the Dr. and get back to me with an answer. Never returned calls and told me it was illegal to change a fee and she was required to report anyone who did change fees. I was upset that there was such a lack of customer service and follow through.
Dr. So is a very nice person, however, after begging him for years to help me feel better, all he told me is that I was overweight because I was taking in too many calories and not exercising. I finally realized that life is too short and changed endocrinologists. Found out that I have Hashimoto's disease -also, should not be on Armour thyroid meds. Now, I'm finally beginning to feel better and getting my life back. I can look in the mirror and actually recogize that person again. What a relief. I feel as if four years of my life were wasted. Also, because I was exposed to radiation as an infant,I should never have been given the I131 for Graves disease. More radiation after also having breast cancer is setting me up for more cancers. I'm scared now of what is in my future, but at least am happy to be under another doctor's care. I felt it was important to be my own medical advocate, or my quality of life would have been bad for years to come. If it doesn't sound right,get a 2nd opin.
Dr. Daniel D. So's Credentials
Accepting New Patients
- University Of Virginia School Of Medicine (Grad. 1993)
Areas of Expertise
Awards & Recognitions
Publications & Research