Ratings for Dr. Joseph Massad
The good - I absolutely love that I can email Dr. Massad rather than going in. It avoids so many unnecessary trips and frees up his time to see other patients (and my time too.) He will conveniently send an Rx through to my local pharmacy without me having to pick it up. He is also down-to-earth and helpful and has a great bedside manner, especially with my kids. He's seen me through some rough times and been genuinely supportive. My limited background in health means am prone to self-diagnose(!) but I do my homework and go with suggestions and questions, which he consistently supports, rather than chastising me for. The other - I find he doesn't delve into things as much as he could. As well, the receptionists have been a bit flaky. The older lady he employed, while I respected him for giving her a job - was sometimes quite abrupt and became quite forgetful and hard of hearing at the end, which made simple tasks like booking an appointment difficult. The newer receptionists have been better, although a little more 'friendliness' with patients wouldn't go amiss.
Dr Massad is the best doctor I’ve ever had. I’ve had quite a few as my parents moved around a lot while growing up. Dr Massad is approachable and friendly but very professional ,his demeanour puts you at ease right away. He always responds to emails promptly and will make time to see you if urgent. He is always patient and never seems annoyed no matter the issue is. He is very good at diagnosing your problem and assesses your condition fast and provides timely treatment and solutions. He also leads a very healthy lifestyle and is in good shape which sets a good example to patients. Keep up the great work Robert
Now on 18 years seeing dr. M. I've been through probably 4 receptionists now, and I have to say that things have definitely improved in this department. My opinion of dr.M has not changed as years have passed, he has done so much to help me. He's been there through 4 surgeries with tons of complications, and has been understanding when I felt I needed a bit more support. He is a great doctor, don't know what I'm going to do when he retires.
When Lauren comes in the office she should act like a recpt. not the wife of the doctor . As for Dr. Massad I have been with him for 20 years and he is very caring ,friendly,and if he doesnt know the answer he will send you to someone who does .Get some one who is friendly like his daughter was
Dr. Massad is compassionate and thorough. He will refer to a specialist as needed as well and the two that he has referred me to have been outstanding. His responses to emails have been very helpful in terms of avoiding unnecessary appointments and providing helpful suggestions. His manner is also excellent with our two teenagers (daughter and son). Treating them with respect for their independence and kindly offering solutions. Receptionists are efficient. I would suggest to those complaining about reception at the office to consider having a bit of patience and understanding for the volume of work they have to manage.
Im starting to find the clinic very unwelcoming ...dr massad rushes during appointments and can sometimes be a little rude when responding via email ...maybe he doesn't find a concern in the email but should consider that the patients might and should handle his response with a little more care . he has been my doctor for pretty much my whole life but i have started looking into getting a new family doctor
Dr. Joseph Massad's Credentials
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Awards & Recognitions
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