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Ratings for Dr. Cigdem Arkuran

1
Staff
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Punctuality
1
Helpfulness
1
Knowledge

Looking for another doctor for my mother, time is valuable, but not in this doctors eyes or her receptionists eyes.... absolutely terrible!!!

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flag | Submitted August 15, 2017

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Very rude person. She has a very condescending tone to her voice as well. I don't actually think she cares about her patients at all. It's sad when a doctor seems to be driven by money mainly than by helping people.

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flag | Submitted May 21, 2017

1
Staff
1
Punctuality
3
Helpfulness
3
Knowledge

They dont understand how to book appointments. Seriously messed up.

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flag | Submitted May 5, 2017

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Staff
2
Punctuality
1
Helpfulness
3
Knowledge

Feb 2016, Dr. Arkuran preformed an abdominal hysterectomy to remove a 9cm fibroid. I was told a recovery period of 6-8 weeks and after much research after the fact, that is not accurate for all women recovering after a major surgery. A nurse failed to read my chart and I was treated by several nurses with Dr. Arkuran on the phone with them on how to stabilize me. Dr. Arkuran saw me 48 hours post-surgery; the norm is the afternoon on the day of or the morning after the surgery. For 12 weeks I was unable to have a bowel movement from the severe swelling and pubic pressure pain. My last appointment with her was June when she basically concluded that I was unable to recover like the norm of 6-8 weeks, possibly in my head and that she doesn't deal with insurance. This is after I sat and waited for 2.5 hours at her office. The same day I needed forms filled out for my insurance and her receptionist told me it would be $100/page cash. I threw up in the parking lot. No other OB wanted to see me asking me to go back to her as she did the procedure. Feeling like a failure I escalated my recovery time by running to get better through pelvic physio, lymph massage, osteopath myofascial release for scar tissues, chiropractor and second/third opinions. I am a building inspector and manage quality control for new condos. My work is physical and requires travel. I have seen numerous doctors and thankfully at my 3rd emergency admittance in November 2016, an on-call Dr. suggested that I had nerve damage that would take time and put me on Gabapentin. As of November, I went onto long-term disability. It is now April and I am able to walk normally and sit comfortably up to 2 hours again. In November I started seeing Dr. Heli McPhie, Naturopath who has found a way to give me my sanity back and not make me feel like that my body failed me. That was the hardest ordeal to come through. I am a positive, hard working single mom and I trust fully until someone breaks that trust - that was my first mistake. This is my story, all I ask is that you do your research before you go under the knife. I know now to do it differently and I hope this post helps you do the same and that is what is best for you. Noeleen Ekstrom

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flag | Submitted April 26, 2017

1
Staff
1
Punctuality
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Helpfulness
1
Knowledge

She is very rude and has a very condescending tone. She doesn't take time to listen or address any concerns. Also always very late. I would not recommend her to anyone. To top it off, the receptionist is extremely rude and unprofessional.

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flag | Submitted March 16, 2017

4
Staff
1
Punctuality
1
Helpfulness
4
Knowledge

I was referred to dr arkuran when I was pregnant with my first. I think dr arkuran's staff is fine. The wait time was over an hour. And while I was waiting in the crowded waiting room, all I saw was dr arkuran, walking around, eating her salad and going on the computer. When I finally got to see her, I found that she was the most condescending person I've ever seen. She threw a whole bunch of terms at me, and when I wasn't sure what she was saying, she gave me this horrible attitude like why I'm so stupid. Honestly, I was pregnant for the first time, how do you expect me to know everything? I almost wanted to cry. I waited for over an hour and I only saw her for less than 5 mins. Anyway, I didn't want to see her anymore, so I went to a midwife. And I felt like I made the best decision ever!! I love my midwife. And she delivered my two beautiful babies!! Go see other midwives or ob or gyn!! Don't waste your time!!

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flag | Submitted November 11, 2016

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Couldn't ask for a better OB! Dr. Arkuran was there for me during two pregnancies and two miscarriages. She went beyond my expectations during every appointment and was thorough and specific when I had any concerns or questions. Yes, there are long wait times but I experience the same thing at my family doctor so I'm not bothered by it. Also, I've never had any issues with Esther, the receptionist. She was always very pleasant in person, and over the phone when I call in to make appointments or have any additional questions. I highly recommend Dr. Arkuran and would never consider going to anyone else.

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flag | Submitted October 16, 2016

1
Staff
1
Punctuality
5
Helpfulness
5
Knowledge

I have been a patient of Dr Arkuran's for almost a year, and I believe I have a valid reason to complain about her receptionist Esther. I have treated Esther with the utmost respect as I understand that her job can be stressful and that she has to work long hours. I consider myself a very friendly and cooperative person. I constantly have to wait at the office for a long period of time, usually over 1.5 hours, and never have I complained. I have been punctual and kept all of my appointments, and was not picky about appointment times and was accommodating. I constantly think to myself, what did I do to deserve treatment like this? I am just as much of a human being as she is. I’d like to inform you of one specific example – I gave her a call to ask if I can make another appointment to ask a few more questions before I do surgery. She basically said that I should have asked these questions at my last appointment and that she will not be able to book me for another as she “works long enough hours already”. There was no other option provided. I then told her what questions I have, and she actually said, “You should know!”. I am sorry that with a nursing degree, I do not know the answers to my ovarian issues. If I had known the answers, I would be an Ob/Gyn myself! On another occasion, I needed to be scheduled for an urgent ultrasound, and Dr Arkuran had mentioned to Esther that Richmond Brooke Radiology needs to bump someone else’s appointment for me to get it done within the next week, if they have no room. Esther seemed to brush it off right away and she said to me “Richmond is fully booked for the next week. The previous patient was willing to go to Burnaby. You will have to go to Burnaby to get the ultrasound done as well”. I am sick, cannot drive, and have a child at home to look after. Every time I make an appointment at the office or at Brooke Radiology, I have to ask my husband to take a day off work. It seemed like she could care less about my own well-being and what you had said to her previously. She can be a real barrier to the patient-physician relationship, and to my own health and well-being. Her unprofessional behavior, dismissive attitude, lack of sympathy, and disrespect is a poor representation of Dr Arkuran's professional practice. She is the best gynecologist in town, and I have been striving to have a good relationship with the receptionist, but she has not reciprocated and my visits at the office have been uncomfortable.

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flag | Submitted September 24, 2016

1
Staff
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Punctuality
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Helpfulness
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Knowledge

Has to wait for more than an hour but found the report of ultrasound not arrived yet. Unacceptable

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flag | Submitted September 9, 2016

4
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

Tired of seeing people complain about wait time/her receptionist. Long wait times are normal for specialists and to me, the doctor's expertise and experience are much more important and well worth the wait. Dr. Arkuran is a very knowledgeable doctor with a no-nonsense demeanor.

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flag | Submitted August 31, 2016

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Dr. Cigdem Arkuran's Credentials



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