Ratings for Dr. Ryan Ou
Dr Ou literally saved my son's life - wife was having contractions and we came in at 3am - he started monitoring baby's HR then determined he needed to come out one way or another. So he walked out of the room and walked right back in with a release form for an emerg c-section. Dr. Ou didnt mix words and I thank him for the straight talk. Baby came out at 4am and would not have survived much longer with that pressure. HAD THIS DOC MIXED WORDS MY SON WOULD NOT HAVE BEEN BORN. THANK YOU DR OU.
I have to say that I had a very good experience with Dr. Ou and his office staff. When I arrived doctor's office, one of the female receptionists took care of me. After I filled the form, she led me to the doctor's waiting room almost right away. She was polite and even had a short nice small talk with me. Dr. Ou is a very gentle and knowledge doctor and answered all my questions with patience. He inserted IUD for me on the same day. The whole process was about a few minutes and I didn't feel painful, which was much better than I expected.
Dr. Ou was my wife's OB, very experience and caring. Dr. Ou was also the one who did the C section delivery for my wife. Ultra sound shows 8.5 but came out to be a 9.3 lbs boy. Wife is recovering from a C section. Amazingly she is recovering very well from the C section, she is able to nurse for the very first night. We were so glad that Dr. Ou delivered the baby. Amazing skill!!!
About the receptionist-- I have NEVER in my life encountered a more rude and disrespectful person. It bewilders me how a person with such blatant lack of customer service skills can still be employed as a front desk receptionist. So what happened? It all went down over the phone when I was sitting in my car-- I called in to try and explain that I'd be late for my appointment. But before I could even provide an explanation, her immediate response to was "Where are you!?" It took me a moment to process her aggressive tone of voice and I quickly realized that she sounded angry with me. I explained that I wrote down the wrong information and showed up at my family doctor's office rather than Dr. Ou's office. I asked if Dr. Ou still had time to see me (as I was only 15 mins away) or whether I'd have to reschedule altogether. Her response to me, and I'm barely even paraphrasing, "How is that possible? You called us to confirm your appointment a month ago, how can you make a mistake? This is unacceptable. There's no way you could have mixed up the location." At this point, she's shouting at me over the phone. I tried my best to explain that I had simply made an error. She then asks me to pass the phone to my family doctor. Me: "Why?" Receptionist: "Just let me talk to her. I need to talk her." Me: "If you want to speak to her so bad you can call her yourself-- you have her phone number." Receptionist: "I can't call her. You are there, so you can just pass the phone." Me: "No, I will not." Her: "I need to speak to the person in charge." <-- wtf??? Me: "I am the client and this is my appointment. You don't need to deal anyone but me." At this point I was in tears. Never in my life have I ever been spoken to so disrespectfully nor have I ever been scolded by a complete stranger. It was an unprecedented verbal attack that felt personal! I am an adult woman in my 20's yet she made me feel like a child who is incapable of managing my own appointments. This is my second visit to Dr. Our and definitely my last. It was quite a traumatic experience. I ended up going to the office and telling her that she has no right to talk to me the way that she did. As I predicted, she was unapologetic and had no regard to my statement. I complained to Dr. Ou who seemed embarrassed, and although he apologized for her behaviour it was not enough. "I'll talk to her," he said. Dr. Ou, if you're reading this, she is RUINING your business. I recommend that you find a new receptionist as soon as you can.
I'm so sick of the front desk receptionist and its clear that everyone here is having the same issue. She is so rude and literally hung up in my face when I ask her a question. Honestly i'm fine with Dr Ou but no pregnant lady should put up with this rudeness. I dont understand why he is still keeping her.
I have to agree with everyone that says this receptionist is incredibly rude. My blood boils every time I have to make an appointment. She cuts you off mid-sentence and her answers are brief to the point of rudeness. She is impatiently and unfriendly. She alone makes the office feel cold and unwelcoming. Dr. Ryan always seems extremely busy and in a rush to get out of the room. I'm not asking for a gigantic welcoming sign and red carpet. But I've never felt so uncomfortable and unwelcomed in a doctor's office before. I feel as if I'm an inconvenience and annoyance to the staff.
This is the worst and rudest receptionist that I have ever spoken to. She just keeps talking over you and sounds very impatient. As a expecting mother, It bugs me so much when a medical place where people should get genuine assistance hire a worker who is completely not compassionate and not professional.
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