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Rate Dr. Bowen D Miles
Dr. Bowen D Miles's Ratings
I have had braces twice before, not once did the orthodontist's acknowledge the wide mandibular arch or the narrow maxillary arch. My bite has always been "uncomfortable" because of the alignment of my teeth which has caused severe bruxism. Dr. Miles addressed this problem straight away. I can't wait to finally have a comfortable bite and great smile.
Reading some of these comments, it seems like some people are seeing a different doctor than I am. I find Dr. Miles to be a very nice and very knowledgeable. He is very detail oriented and thorough. My treatment is coming a long very nicely. When I had a problem with one of my brackets, they were very accommodating and quick to get back to me. If I ask questions they try to give me the best answer they can.
I would never recommend this office to anyone. Like other people are saying, they do not pay attention to your concerns and Dr. Miles acts like he doesn't have time for you. I was a transfer patient so most of the initial work was already done but I still had to pay close to full price and all they did in two years was make 3 adjustments and tell me to wear my elastics. Sometimes I waited 30-40 minutes in the waiting room for a 5 minute appointment because they were behind or didn't book their appointments correctly. One time Dr. Miles asked me if I wanted my braces off when I had a completely shift back tooth and I couldn't even bite my front teeth together. I was shocked that he would ask me, because he is suppose to be the professional.Another time when I tried to tell them that Dr.Miles sanded off part of tongue and got metal in my nose because he didn't give me a mask, and all the receptionist did was say "OK, I will let him know, sorry about that" and that is it! She didn't do anything and I was so upset because I had to leave work that day because I literally couldn't move my tongue from the pain. No one ever followed up with it or offered a solution to help with the pain.
The worst part though is that every time I asked questions about my treatment or voiced concerns they would give vague answers and leave me feeling unsure. It got to the point where I had to escalate my concerns over the phone just to try and get some answers, but that didn't help either, the staff chose to interrupt me and argue with me instead of listen and make me feel better about my treatment. After that, everyone in the office treated me with disrespect. This is when I realized that the staff must be so defensive because they are use to these types of interactions with clients.
Overall, very poor customer service and understanding from the staff and especially from Dr. Miles. I chose to end my treatment early because of the disrespect and abrasiveness from the staff each time I go in there. Dr. Miles really needs to build of a proper culture at the Smile Spot and teach his staff to be more understanding and customer friendly. I could have referred hundreds of people in my lifetime but instead I will not refer a single one.
I recently had braces treatment at this office and would not recommend them to anyone. Dr doesn't pay very good attention to concerns or details. Some of my teeth are still crooked and the assistants did things like cut wires over my face and pieces would go flying and sometimes the brackets weren't closed after leaving from an appointment.
I am in my early 30s and recently started treatment with Dr. Miles. I had been to a few consultations with other orthodontists and I was impressed at how thorough Dr.Miles was. He spent a lot if time explaining things and he gave me two different treatment options, one that was quick and inexpensive that would fix everything cosmetically, the other which was more involved but would handle the cosmetic as well as functional side of things. Everyone at the office is really kind and seems to be very knowledgeable. I got my braces on two weeks ago and you could tell Dr. Miles is kind of a perfectionist, which is excellent. So far, I would definitely recommend the Smile Spot to anyone.
I have two children who are both in treatment with Dr. Miles and am considering having invisalign treatment for myself. Right from our first exam we had a great impression of the office. Everyone is very friendly and welcoming! My kids always love to enter the fun contests that they have available which makes them excited to come to the appointments. Dr. Miles is very knowledgeable, detailed, and thorough when it comes to the treatment and you can tell that he takes great pride in his work. My son was nervous when he was first starting in the braces process and the assistants have always done a great job putting him at ease and answering his questions. I already recommend my friends and family looking for an orthodontist to visit the Smile Spot!
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