Ratings for Dr. Brian P.L. Hong
The doctor and technicians are good but the receptionists are poor. They seem to go out of their way to squeeze you into their hours from 8am to 2pm, for students it's very difficult to get away from school to accommodate their schedule. Receptionists have too much attitude. Sometimes you have to wait a while during busy times.
Go elsewhere! Orthodontist is extremely distant and a VERY poor communicator. This creates imbalance to entire office system, giving room for too much power to receptionists (yikes), one of whom has a MAJOR personality disorder. Barked like a dog at us, VERY nasty/argumentative/defensive when we asked for more information. But is excellent at making sure she's got all your financials so you'll be paying on time! We were only happy with the technicians, who were pro and polite. Go elsewhere.
I had my braces with Dr Hong, got them off last summer, and I've had nothing but good experiences there. The entire staff is very knowledgeable and helpful, Dr Hong is never rushed and will answer all your questions thoroughly. If I had a wire poking or come off they got me in immediately, even on a day when they were normally closed.
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