Ratings for Dr. Robert Aki
I saw dr in Hilo so staff was notable issue. I have Mortons neuroma. The doctor said he has it too, his advise was to stay off of it (!) like he can ?!?. I had to push for a referral for physical therapy, PT was the best thing yet for my feet! I went to Hilo chiropractic and pt , Malia Pruett- she knows feet!!!
I was happy I didnt have to wait a long time as I had my three year old g.daughter with me. Dr. Aki took a lot of time with me and listened to my problems with my foot without making me feel rushed. I am pleased and will continue to see him. His staff was also pleasant and accommodating when I asked for a hard copy receipt.
ZERO STARS!!!!! DO NOT GO TO THIS PODIATRIST! He may be good, but his staff is incompetent. I called on Tuesday AND Wednesday to have them refer me to a PT.The day of my appointment (Thursday), the PT still had not gotten the referral and threatened to charge me for not cancelling my appointment 24 hours in advance (it's their policy). Dr. Aki's office is not open on Thursday, so I called again Friday morning. I was promised that it would be done "right now". It's now early afternoon, and the PT still has not gotten my referral! AND Dr. Aki's office isn't answering their phone. Total incompetence! If I ever get my referral, I will NEVER go back!
It took 7 weeks for his staff to finally submit office notes to Big Island Orthopedic Services, and when they finally received it, it was incomplete and had no supporting information. I was not his only patient they were awaiting followup information. 4 faxes were sent and multiple phone calls made. None of that information got through to the correct person who handles these requests. At one point, the receptionist lied to me. The call was on a Friday and it sounded like she was on her cell phone in traffic. She told me the doctor and his nurse were at the Hilo office. When I called the Hilo office, he was not scheduled to be there until the following Wednesday. Dr. Aki might be good, but his staff is horrible.
Dr. Robert Aki's Credentials
Accepting New Patients
- California College Podiatric Medicine (Grad. 2001)
Areas of Expertise
Awards & Recognitions
Publications & Research