Ratings for Dr. Iain Murray
The receptionst was lovely, nice and kind. Dr. Murray is very cold--rude and not really interested in answering questions. He assumes that you know everything when you arrive for your consultation. His manner is curt and cold(lacks empathy/concern) and he doesn't take into consideration that one might be nervous in the first place. He talks at you not to you. I told him that he was rude and he was a tad nicer but not much.
A man of few words - appears to resent questions - displays little interest in his patients - office staff disorganized regarding setting up tests at the hospital - no follow through from staff - an uncaring group of people. God help you if you are really sick.
This was my first colonoscopy since I turned 50 this year. Dr. Murray and his team of nurses were professional, thorough and reassuring throughout my whole colonoscopy experience. The procedure is well explained on his website (www.gutsmart.com) along with instructions arriving in the mail. The procedure itself was a non-event and very professional throughout. The doctor even drove me home afterwards. Now that is customer service! I might even rate him on tripadvisor...See you in 10 years!
Unfortunately, my experience was not positive. Dr. Murray was limited in his advice to my treatment. He recommended that I take meds for the rest of my life for my esophageal problems and I can't accept that. A second opinion gave me hope and an alternative, as did a dietitian. I also found him to be a poor listener, interrupting and lacking in empathy.
I was referred by my Cardiologist to Dr Lain Murray a few months ago. I was very nervous about this procedure until I went to consultation session first with Dr Murray. The consultation I had it gave me enough information about the procedure; therefore @ the time of this procedure I knew exactly what will be the steps. I had my Colonoscopy 2 week ago by Dr Murray. Before the Colonoscopy I met 2 nurses that both were very nice and they explained very steps. Dr Murray was so professional, knowing well the procedure. I only remember I woke up very comfortable and was look like nothing happened. When I looked 2 my watch I noticed the procedure was exact the amount of time they promised! Fast, easy and comfortable. It is only 10 days after this process I received a call directly from Dr Murray about the result. Happy ending! I 100 % refer Dr Lain Murray to anyone. Isabelle Dastranj
I just had a colonoscopy yesterday and cannot say enough positive comments about Dr. Murray and the Intestinal Institute. The staff were wonderful, attentive and very caring. Dr. Murray was very calming, efficient and knowledgeable. He was informative and professional before, during and after the procedure. I highly recommend Dr. Murray and his clinic should you need any of these procedures done.
As a patient of many years I have found Dr Murray always very professional, informative, and knowledgeable. He is personable, has a good sense of humour. His nursing staff are efficient, capable and thoroughly prepared. Patients are treated with respect and closely monitored post procedure.
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