Ratings for Dr. Iain Murray
My father received a colonoscopy from this physician's clinic. He had a good experience but as a physician myself I was surprised to hear about a $50 charge for administrative duties that he was asked to pay. I understand this at a family physician's clinic if they are doing a number of non-OHIP services. However, OHIP pays very well for colonoscopies and I can't imagine many patients needing additional "administrative duties" that would be outside of OHIP-covered services - I find this a money grab.
I have been his patient for over 5 years because of a chronic problem. As a result of his disinterest and poor care I almost died. My problem would have been obvious to him if he paid attention. My GP will no longer refer patients to him. If your issue is serious do not put yourself at risk with this man. He is not competent, not interested in solving problems and not a good doctor.
The receptionst was lovely, nice and kind. Dr. Murray is very cold--rude and not really interested in answering questions. He assumes that you know everything when you arrive for your consultation. His manner is curt and cold(lacks empathy/concern) and he doesn't take into consideration that one might be nervous in the first place. He talks at you not to you. I told him that he was rude and he was a tad nicer but not much.
A man of few words - appears to resent questions - displays little interest in his patients - office staff disorganized regarding setting up tests at the hospital - no follow through from staff - an uncaring group of people. God help you if you are really sick.
This was my first colonoscopy since I turned 50 this year. Dr. Murray and his team of nurses were professional, thorough and reassuring throughout my whole colonoscopy experience. The procedure is well explained on his website (www.gutsmart.com) along with instructions arriving in the mail. The procedure itself was a non-event and very professional throughout. The doctor even drove me home afterwards. Now that is customer service! I might even rate him on tripadvisor...See you in 10 years!
Unfortunately, my experience was not positive. Dr. Murray was limited in his advice to my treatment. He recommended that I take meds for the rest of my life for my esophageal problems and I can't accept that. A second opinion gave me hope and an alternative, as did a dietitian. I also found him to be a poor listener, interrupting and lacking in empathy.
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