Ratings for Dr. Vincenzo Castellano
As stated in previous reviews, his staff is awful. I called to make an appointment to see Dr. Castellano, someone by the name of Tamera hang up on me the first time, 2nd time she offered to take my name and number down to call me back for appointment in November. It is possible that Dr. Castellano is great but his staff is not qualified in customer service to be affiliated with HSS. It's a shame.
Dr Castellano is a wonderful doctor with a great bedside manner. I feel very confident in his care. What I don't understand is how his RUDE staff has flown under the radar at such a professional establishment. His staff thinks they are the secret service protecting the president. If I could give zero stars for the unprofessional and negative attitude of his staff, I would. This doctor—and his patients—deserve better.
The only one you are allowed to speak to when you call this office is an office manager. Thus, anything personal must go through her. She is not nice. The doctor is on a schedule and if your time is up then he will answer the any remaining questions as he is walking towards your next patient. Make sure you have your questions written down ahead of time as you do not want to be stuck calling the office.
STAFF IS THE RUDEST. SO UNPROFESSIONAL. WAITED FOR AUTHORIZATIONS THAT WEREN'T NEEDED. OFFICE MANAGER YELLS AT PATIENTS. HEARD HER YELLING AT A PATIENT ON ONE OF MY VISITS. THEN SHE DID IT TO ME ON THE PHONE.I HAVE NEVER BEEN TO SUCH A RUDE DR. OFFICE BEFORE. THE DOCTOR IS NICE BUT NOT WORTH DEALING WITH HIS STAFF.
Great doctor. Very very helpful and knowledgeable. Took more time than most others would in explaining my test results to me. Great understanding of my issue and clearly layed out a treatment plan for me. Really felt like I was in good hands with him. However, office staff was very very bad. Took 3 weeks to clear me for a procedure with my insurance when they told me it would only be a few days. Sitting around waiting for the phone to ring and when i called them they were very rude. Overall its worth wading through the office staff to get to Dr. Castallano.
Dr Castellano is very knowledgeable and seems compassionate. He explains everything and goes over the diagnosis and possible treatment options. In my opinion certain members of his staff are rude, with poor patient skills as well as problem solving. The ones who are rude and downright incompetent and have no place in a medical setting. I come from a medical background and if he heard the way certain members of his staff talk to his patients he would probably agree. Most other offices are far more advanced in their patient care coordination. If I could easily find another competent doctor I would leave his practice based upon the lousey attitude of his staff who seem unable to handle the pace the pressure and patients who are at their mercy
I had back and leg pain for 7 months. Called Dr. C's office for appt. Was told next available appt was in 3 months. Said forget Dr. C, I'm going elsewhere. Got seen by another NYC orthopedist within the week. Complete waste of time. I was told to do Pt for months. It didn't work. Then told I needed surgery. Called back Dr. C's office and waited to see him. Nice guy. He went over all my mri pictures and came up with a plan. Had one steroid injection and Pt with better therapist. It's now been 18 months without pain. Thanks Dr. C! You're the best.
saw him for knee and back pain. really nice guy who knowse his stuff. broke things down systematically so I'd understand the problems. but I had to wait 2 months for an appointment. I listened to advise and now I am doing A LOT BETTER. pains have gone away. very pleased. great office location near Barneys. staff was OK.
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