Ratings for Dr. Jillian Higgs
The receptionist is very ignorant and snotty. She makes you feel bad about making an appointment! They both treat older people so bad. Dr Higgs treats the elder like they're a burden and like they're crazy. I don't think there was any need of giving my Grandmother several different types of pills to turn her into a zombie! I would avoid her if you plan on taking your parents/grandparents to a doctor. She'll make them feel like they're insane and can't do anything for themselves.
Jillian is a good mix of being professional and being personable - I like my GP to be friendly but I don't expect (or even really want) her to be my friend, so Jillian fits the bill well. I'm a bit gobsmacked at the negative comments about Jennifer - I find her efficient and helpful and I'll bet she has to deal with some pretty challenging patients/situations and often is probably following directives (like keeping the floor clean in winter for example) from someone she reports to. I find her anything but intimidating.
I agree with the negative comments about Jennifer the receptionist, she is not very personable and very rude. Once I saw an older gentlemen come in the winter and he did not know to take his boots off and instead of waiting until he left, as soon as he got up she went over and cleaned the spot he was in, right in front of him! He apologized but she kept cleaning up, like it was the end of the world. She seems friendly but seems fake to me! I wish there was a different receptionist. As for Dr. Jillian, she is friendly and I have always gotten what I needed.
To begin with, Jennifer the receptionist time and time again makes me feel like a burden to be calling and making an appt with Dr Higgs. She is very intimidating and rude! I most times visit a walk in clinic to avoid her at all costs. On more then numerous occasions she has given me the "wrong" appt time and is never able to work with my busy schedule. She should not be the first impression given to patients. Dr Higgs is genuinely a kind person but I always feel rushed and pushed aside with my concerns and for goodness sakes don't suggest a referral Or any test because if it isn't her idea then she will have no hear of it! (If you do get test ordered guarantee that jennifer will book them incorrectly and it will Somehow be YOUR own fault! ). Dr Higgs needs to find someone who Is better equipped and personable and hopefully these remarks will put into perspective what her patients are feeling (however I highly doubt she would care). You shouldnt feel intimidated or have your concerns pushed aside when visiting your FAMILY doctor...
It is hard to live day to day with pain and illness that you know will be with you for the rest of your life. But having a kind and caring doctor, such as Dr. Higgs, helps to make it a lot easier to stay encouraged, and function as well as possible. The receptionist; Jennifer is a lovely person as well. Her and Dr. Higgs are two of the nicest people I have ever met, and it is always a pleasure to go for my appointment!.....Don Crilley
The only reason Dr Higgs is no longer our family doctor is because we moved away from the area. We miss her professional approach and comes across relatable and if you ask a specific question you will receive a thorough answer. Because of her my daughter was diagnosed with a debilitating disease much sooner than she would have been if Dr Higgs didn't think outside the box and request tests early on for an uncommon disease. We miss both Jennifer and Dr Higgs
I have been a patient of Dr Higgs for six years. In that time I have NEVER left there feeling cared for. She is cold and dismissive of any concerns you bring to her. "Keep an eye on it" seems to be her motto. I have always felt like I am hassling her when there. She dismissed my ongoing pelvic pain for over a year for which she finally referred me to a gynaecologist who diagnosed me with a condition that required a hysterectomy... I was 37 at the time. She makes you feel like it's all in your head,which makes you even question yourself but since that incident I truly feel like she is there for a pay cheque and not much more! II am definitely more assertive with what I want with regards to blood work, tests and referrals to which she is always reluctant.If it was not for the shortage of physicians I would definitely leave her practise!! Also as a side note I must mention how insincere and awkward she is with my children! With regards to Jenn... I think the other reviews (negative ones) pretty much sum it up!!! My husband and I dread every time we call and when we walk into her office!
Dr. Higgs is great. Very kind, personable and knowledgeable. Sometimes her laid back manner makes it seem like she isn't taking something seriously enough but whenever I ask questions or ask for explanations she always takes the time to make sure I understand. I love her! Her receptionist on the other hand is the definition of condescending. I'd almost rather go to the ER sometimes that deal with her. It's a real shame.
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