Ratings for Dr. Sherry Alexis Gordon
If I could give the office no stars I would. I have been going to this office for about 2 years or more. I have only seen Dr. Gordon once. That was on my first visit. Every time since I have seen the PA. I am not sure where Dr Gordon is. I had a procedure scheduled for kidney stones. The hospital didn't have me scheduled. Every time you call the doctor's office you have to speak to an agent. I was on hold 20 minutes at a time trying to get the mess straightened out. I talked to over 10 people that day. One person says, " I don't even know why they put you to me?" The doctor's office blamed the hospital. So I had it rescheduled for Tuesday. Over the weekend I had to go to the emergency room for pain. The PA had not given me strong pain meds. So I wouldn't have spent money at the emergency room if I had the procedure when it was supposed to be scheduled . Then once again the procedure was not scheduled for the 2nd time. So I go through the whole thing once again. I was told by the doctor's office to get a x-ray before my post op appointment. I never had heard of getting your own x-ray the doctor's office always schedules that for you. I call the x-ray facility. They say, "We need an order from your doctor before you can come in," I call the office and someone was supposed to call back and never did. I had to call again the next day. The lady at the office said, "You don't need an order before you go, they can call us. " I said, "No they said they need an order before." I explained I needed it done today before the post op appointment tomorrow. She then hung up on me while I was speaking. At my post op I told the PA all the troubles. She said sorry but pretty much blew it off. She said, it was just a coincidence that it happened so many times to me. I highly doubt that. I has to be happening to a lot of patients. I have never seen such an unorganized office. I was told I would get a call about my radiology report. I never did so I called back. No one ever has returned my call. So I am done at this point. I faxed a authorization to get my records sent to another urologist.This was almost a month ago. No big surprise here! I got a call from the new urologist office that they had not received my records. So I call and leave a message. No one calls back. I call again the next day.She says, "Oh I don't know why they didn't get sent." I said, "Can you send them today?" She said she would do it right then. Then they never got them. So I call again. She gets a attitude with me. She says," UGH!!!!" I tell her she doesn't have to get an attitude with me. She didn't say the end of the day. I have never experienced an office with such rude, incompetent, and unprofessional people. I have never been talked to this way at a doctor's office ever. None of this was my fault at all that things weren't done or scheduled right. The PA and Dr Gordon were polite to me but I won't continue to go be treated this way by their staff. Quite frankly it is scary that they can't call back about a test or schedule correctly. I have never written a bad review of a doctor's office, but this one is certainly justified!
Dr. Sherry Alexis Gordon's Credentials
Accepting New Patients
- University Of Texas Medical Branch At Galveston (Grad. 2000)
Areas of Expertise
Awards & Recognitions
Publications & Research