Ratings for Dr. Lisa C. Perry-Gilkes
I was charged for services that was never rerendered. There was no follow up . A month later when I decided to ask why, I was greeted with a very hostile attitude. I spoke with Dr. Gilkes and her Office Manager Pat. I was then given the choice to continue the treatments to be performed by the the Doctor or not. I later decided to get a refund. I went to the office to do so and got an apology, also I was assured that the refund would be credited back to me. Two months later I had to go back the office to ask why and was then tolded that it would take a couple of days and when I got the call back, I tolded that I was being charged a service charge for using my Care Credit Card, for a treatment that I had to finsh myself, because I was abandoned on the table to clean myself up and put away the equipment, for a treatment cost more than what was agreed on, also a for a prescription wrote that was never received.
Dr. Perry's new office at Camp Creek market place reflects her gracious nature & attention to making her patients feel comfortable from check in to check out. The soothing music relaxed my nerves & the special play room for her young patients shows she actually cares about her patients & treats them as guest. Once I had my weight, temperature & blood pressure taken I was shown to the exam room. This area was clean & well cared for as was the entire office. Dr. Perry greeted me with a warm smile was professional and friendly at the same time. She even gave me samples to help keep down my out of pocket cost. When I returned she had to do a procedure where she looked at my voice box. I have had this done before & they just rammed the scope down my nose. This is the first doctor that took the time to spray my nose with something to open it up & numb it too. What was realy cool was that I got to see my voice box on TV. Then she reveiwed the film with me. It was a great experience!
Office staff GREAT, wait time horrible.I had several appointment either cancelled or I waited to be seen over a hour and a half.Office staff offered water, candy or snacks to accomodate wait time. This was a plus from receptionist. need to work in a timely fashion.
I had a great experience on my first visit & continious visits. From the front desk to back office staff, all is kind and friendly and shows concern about your healthcare and other issue. I were given other resources to assist with non healthcare issues. Dr. Gilkes has great professional manners.I felt as if I were her only patient that day. She spent quality time explaining my health issues and treatment plan.I look for those qualities in a doctor.Dr. Gilkes office has a warm homie feeling, meaning you dont have to be nervous nor anxious. This is a great practice and I would send my friends & family to be evauluated by Dr. Gilkes
Dr. Perry and her staff, Sonya and Robin go out of the way to make you fell comfortable and well taken care off from the monent you sign in to the time you leave. Dr. Perry was kind and gentle with my child Jason and always remembers something special about him. In the waiting room we saw other patients of all ages senior citizens and business men and women. She even sees babys for newborn hearing screening. When my son had surgery everything also went very well. Thanks Dr. Perry for taking care of my child.
Dr. Lisa C. Perry-Gilkes's Credentials
Accepting New Patients
- Howard University College Of Medicine (Grad. 1984)
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- Coventry Health Care