Ratings for Dr. Robert Morgan
I've been seeing Dr. Morgan for more than 25 years and he is the absolute best. He never over-prescribes or makes unnecessary changes to my eye care, he's always very thorough and knowledgeable, and he is very reassuring and calm if I have concerns, He is also willing to refer to other specialists if he feels it necessary. I've never had a problem with other staff, but they've never been "over and above" in their service either, so I would rate them as good rather than excellent.
oufff... Imaginez-vous donc que juste au téléphone, la Louise n'a pas une goute d'allure! À l'aide remplacez moi cette frustrée...!! j'espère que ma fille aura une belle expérience avec le Dr. Morgan ! J'ai eu le malheur de confirmer le rendez-vous de ma fille à la Louise en question...elle était en maudit contre moi d'avoir confirmé ! Bien imaginez vous donc qu'elle m'a cavalièrement raccroché la ligne au nez!! Pauvre Louise, pauvre entre les deux oreilles.... En tout cas....quand le savoir vivre est passé....elle n'était pas là!!
I've previously reviewed Dr Morgan, and after returning recently for an exam I confirm he is still very knowledgeable, takes his time to answer/explain any questions, overall a great specialist. However, and as other reviewers seem to indicate as well, dealing with the receptionist was not a great experience, curt, argumentative, generally unpleasant - good thing it's the shortest part of the visit. The assistant/nurse who then does the initial part of the exam/administers eyedrops etc... was much nicer... FYI lead time to book a routine exam (for an existing patient) was about 3-4 weeks.
I would echo the comment about the rude receptionist. I was trying to explain something over the phone with her and she kept telling me to hurry up (since she was busy). I'm sorry, but this downright rude and inconsiderate. When I did show up for the appointment, I stood right in front of her and it took her an awful long time to acknowledge my presence; it was a pretty icy reception. She makes you think you're a nuisance. Regarding the doctor, I have no complaints at all - very professional and obviously knows his stuff. I'll keep going to Dr. Morgan but I sure wish he'd get rid of that receptionist and hire somebody with some people skills.
Seemed very competent, and explained in pretty solid detail what he was seeing. Couldn't explain why I had the symptoms I did, though, and told me that they generally happen people 3x my age, but it was nothing to worry about (vs. optometrist who referred me to him, who said that if symptoms got worse/more frequent, I should immediately go to the hospital). His secretary was awful. Gave me a tiny 3hr window by way of voicemail to confirm appointment time, which I couldn't check until it was too late. When I called next morning to reschedule the appointment, no one picked up on 4 tries. Finally heard back and she didn't bother to tell me where the office was or not to wear contacts, so the assistant flipped when she found out I was wearing them at the appointment. Assistant was rough and unfriendly when administering eye drops, and laughed and told me she needed her morning coffee. No kidding.
I recently had the need to visit Dr. Morgan for an eye examination. I was very impressed with the level of care he provided. He discussed all of his findings very thoroughly with me, and it really made me feel confident that I was in great hands! His friendliness and kindness were much appreciated, and helped put me at ease.
Dr. Robert Morgan's Credentials
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A new 4.8-star rating has been posted. "I've been seeing Dr. Morgan for more than 25 years and he is the absolute best. He never over-prescribes or makes unnecessary changes to my eye care, he's alway..."April 26, 2015
A new 3.5-star rating has been posted. "oufff... Imaginez-vous donc que juste au téléphone, la Louise n'a pas une goute d'allure! À l'aide remplacez moi cette frustrée...!! j'espère que ma fille aura..."November 14, 2014
A new 4.2-star rating has been posted. "I've previously reviewed Dr Morgan, and after returning recently for an exam I confirm he is still very knowledgeable, takes his time to answer/explain any ques..."September 5, 2014
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