Ratings for Dr. Naveen Arya
I have to agree with previous posts regarding Dr. Arya's secretary. I get really anxious when I call the office for an appointment as Pooja is just so rude. She doesn't return calls or emails, only when it suits her ... I don't know if she is a relative but I would have fired her years ago. I find Dr. Arya very pleasant, however I find his conveyor belt style for colonoscopy procedure very off putting with no consultation front end or back end, excuse pun... there are other gastroenterologists in town who take the time to treat you like a human being. I will be moving on ...
To begin on a positive note, he is usually on time. Now on to the negatives... His office is the worst physicians office I ever had to deal with. His secretary cuts you off when you talk, does not answer the phone or return messages, is never in the office when I try to catch her, and is VERY rude!! I can go on and on about her but she isn't worth it. Dr. Arya is a nice person but honestly I am coming to see the doctor (no offence) for medical advice...not to be your friend and get personable. He wants to talk more about family and social life than my medical issues. He should be a lot more professional. I was seeing him for a few years and liked him as a person but I needed a real GI to help me with my issues. I am now seeing another GI and I am feeling much better.
H e does not take the time to answer the questions. Dismisses concerns. No follow ups. I had an ERCP done to extract gallstones and I could never get a follow up appointment to ask him questions. After the procedure I never saw him. He didn't even give my family doctor a report. Terrible, I would not recommend.
Dr was thorough and patient. Changing his explanation detail based on my knowledge (nursing background, so he jacked up the detail when I mentioned this) I am getting two procedures done and one I am being fitted into a full week First apt of day so no delays Front desk/reception was kind and helpful given the amount of paperwork she had to do for me (blood MRI and two procedures) Convenient location for me too
Waited months for an appointment just to talk with the doctor for 5 minutes! Very unreasonable and didn't ask me questions just booked a colonoscopy. Nonetheless I didn't book the procedure and requested to see another GI who will actually take the time to talk to me. Wouldn't recommend this GI to my family or friends!!! I hope everyone reads this and does the same!!!
I called this office left a voice mail on a Friday and Forst thing Monday Morning I got a phone call from POOJA the reception of this clinic. I read some rewiews that she does not return calls and had expected not to hear frm her..... BUT to my suprise Pooja was polite and very caring in her return call........
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