Ratings for Dr. Alexander Riddell
i haven't even see the doctor and im already frustrated, i've been trying for about 2 weeks to get an appointment but every time i call i can never get through, or it picks up and hangs up. i've been reading the reviews and im no longer surprised about the comments about reception
worst office staff I have ever encountered. Inept and incompetent. Lied constantly and then lied to cover up more lies. Paperwork not done and not sent to specialist, hospital, referring doctor nor oncologist surgeon. I assume this woman must be his relative because she should be fired.
The Dr is the BEST I've ever been with. He was very kind, re-assuring and came back to see me in the middle of the night when my nosebleed started again. He even called me a couple of times at home just to see how I was doing! I'm 57 and I've never had a Dr who cared SO much. Thanks Doc !!!
Secretary is SO RUDE and DISRESPECTFUL!!! She made the experience so terrible. Dealing with her is awful. She is in the wrong job and a very unhappy woman who doesn't care about how she speaks to a patient. Dr.Riddell needs to get a new secretary. Never experienced someone like this in my life!!!!!!!!!!
My son and I went to see dr riddell and from the second I walked in to see the receptionist I had a problem with her.. She was rude asking us to go into the room. Dr riddell was fantastic, made my son feel comfortable about getting his tonsils out.... But as soon as we leave to get the hospital referral papers and information package the receptionist pretty much threw them at me so I told her she was rude and walked away. Well the time comes for my sons surgery and I get no phone call or anything. Later to realize that was the hospitals fault, so no harm done there.. But when I get into ambulatory and I to the back to literally go in, they tell me there are no beds for my son so they can't do his tonsils. Ok np it's the hospital I understand they get busy.. But when I called dr riddels office back the secretary was incredibly rude because MY SON had to wait another 3 months to get his tonsils out that were the size of golf balls and constantly getting strep throat. I called and no I was not nice to her, she told me I arrived late at the hospital which I did not.. I did what switchboard told me to do, come in a half hour early and I was ere 45 mins early.. So she says that's why they cancelled the appt, I told them what the hospital told me and we got in a huge argument. She is INCREDIBALLY rude, also trying to tell me dr riddell has another secretary just because she didn't want to take the heat of how horrible of a human being she is, let's place the blame on someone else who doesn't exist... Anyways, my son just got his tonsils out once again I didn't get a call from the hospital or his office so I called to make sure all day and no one would answer the phone so finally I just left a message, wasn't rude but was forward to her. She got dr riddell to call me back and he was fantastic, empathetic and kind and he told me all the details I needed, WITH NO SNOTTINESS!!!! But as my son is now at home recovering from his surgery doesn't his secretary feel the need to call me and give me all this additude about the appointment time we have already been to.. We are now home recovering, and you feel the need to call me and argue some more with me.. Trust me I am the wrong mama to mess with.. i would reccomend dr riddell as an ear, nose, throat dr, but I would also reccomend he gets a new secretary because I was ready to call the ministry of health on her she was so freaking rude.. She is nothing but a bitter old woman that needs to learn some bedside manner if this was the career choice she chose then you must have that skill, idiot. Get a new job.. Your amazing dr riddell, keep doing your thing!
Dr. Alexander Riddell's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research