Ratings for Dr. Ellen Anderson Penno
I am very happy with my experience at Dr. Penno's clinic. The technicians were very friendly and attentive and Dr. Penno has a genuine passion for her work and helping her patients. I felt I was in the best hands and would recommend her any day.
The pre-testing optometric assistants are quite rude. Shoving my elderly mother’s head against the machines without much thought to her actions. How unprofessional. The ophthalmologist is cold and quite short. It’s as if she cannot be bothered to spend more time than she feels necessary to address your concerns. Feels like a business, not medical care.
My optometrist was unable to diagnose a sudden and disturbing concern and referred me to Dr Penno. Her office saw me the same day. I think they understand and know eyes, and know a potential emergency. I highly recommend Dr Penno and her office staff.
Dr. Anderson Penno is a wonderful Ophthalmologist. She reminds me very much of the doctors at the Mayo Clinic. She has great staff. She is very knowledgeable. Dr. Anderson Penno and her staff are always helpful. The office is very efficient and wait times are minimal. I highly recommend her.
Dr.Penno is absolutely the most professional outfit in Calgary if you are considering any form of Laser Eye Surgery. I checked out several other doctors and by far felt the most confident going with her office. Two years later, I can say it was the right choice.
I do not approve of a practice requiring patients to reschedule an appointment being less than 10 minutes late! I phoned in to let them know I was running late and was told I was the last appointment of the day and to reschedule. I like many people do not plan to be late and took time off work, paid for a cab with nothing to show for it. I take responsibility for being late, that is all on me. I can't support a practice (good Dr. or not) with such poor customer focus! I was not told I would be guaranteed no waiting and my appointment would start on time. I doubt they execute this policy consistently through out the day, turning away patients who are minutes late to provide us, the customer such a guarantee. I won't be going back to test out this theory that is for sure! Too many good Dr's to chose from to be treated this way. I think you, the reader deserve to be treated better too. We are all human and stuff happens in our busy days that can make us < 10 min late.
Dr. Ellen Anderson Penno's response
As a general rule we make every effort to accommodate patients up to 15 minutes past their appointment time. A late appointment at the end of a day can occasionally be difficult to accommodate due to other scheduling constraints or commitments. There are some rare occasions (more often at the end of a day) when we may need to turn away late patients to honor the schedules of other patients and staff. Unfortunately, it sounds like you were one of the few in this circumstance. In these cases, we will promptly accommodate the next suitable time for an appointment and encourage patients to ask to speak to the office manager with any concerns.
Submitted January 8, 2015
Dr. Ellen Anderson Penno's Credentials
Accepting New Patients
- Mayo Clinic College of Medicine (Grad. 1996)
- University of Minnesota (Grad. 1992)
Areas of Expertise
- LASIK eye surgery
Awards & Recognitions
- Academy of Clinical Laboratory Physicians and Scientists, Young Investigator Award with Distinction
Publications & Research
- Laser Vision Correction : What You Need to Know
- Lasik Complications: Trends and Techniques
- Surface Ablation: Techniques for Optimum Results
- Refractive Surgery: A Manual of Principles and Practice