Ratings for Dr. Rachel Kassner
My staff rating is not for her nurse Ruth(who is an exceptional human) but the receptionist. She is down right ignorant!!! I am contemplating a new doctor because of the receptionist. She is front line but treats people with disdain! Horrible people skills
Dr. Kassner's nurse Ruth is terrific but her receptionist Stella is terrible and drags down what should of been a good Staff rating. However I will give her accolades for running on time. I realize though it is at the patient’s loss because while some appointments are simple, some require more time and helpfulness which she will not give you. She doesn't exhibit any caring for her patients and is often disrespectful in her comments. Medical knowledge, well don’t expect to find any root cause finding. At best a medical prescription to help with symptoms of what she is guessing at.
Helpful when it comes to common, sign a prescription, gone, type of appointments. But useless when it comes to anything in depth. She told me at the age of 12 that I had to stop eating so much junk food as I was starting to get a "tummy", now I am 19 years old, underweight, and have suffered from eating disorders my whole life. She also shoo's you out of the room if you begin to tell her about a second issue you are having "one problem per appointment" she will say. Her nurse Ruth, thankfully, is always there to support you when Kassner is harsh and unhelpful. She also has a lovely nurse practioner that I have recently been able to book appointments with rather than Kassner.
I was also one of Dr. Taylor's patients that Dr. Kassner took over. One thing I really like is that when I do have an appointment I always am seen within 5 minutes of the time which never happened before. Dr Taylor was always great to "slip you in" without appointment which was fantastic but backed everyone else up who did have appointments. Dr Kassner now has two days a week that you can call that day and get in to see her on short notice which is great. Her nurse Ruth is fantastic and Darlene is always cheerful and professional. Great doctor!
I am really pleased with Dr. Kassner as our family doctor. She is always very kind and caring with our children and has always been nothing but supportive with me. She is a very bright and straight forward Dr. and her support staff is wonderful too. Ruth is an amazing nurse who can move mountains when necessary!
The doctor's support staff is exceptional. The lady who answers the phone and makes the appointments should be congratulated for always maintaining her good nature and remaining professional and calm while delivering the doctor's message that no appointment is available to patients of her practise who are ill. The Emergency department of the QEH also deserves accolades for treating patients who can not get an appointment and require immediate medical treatment. It is difficult to rate a physician who is so difficult to actually see.
Dr. Rachel Kassner's Credentials
Accepting New Patients
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Awards & Recognitions
Publications & Research