Ratings for Dr. William Ross
I am an optometrist who is grateful to be able to refer my patients to Dr. Ross for the last 25 years. He is passionate about his work and his patients. Sometimes patients complain to me that they waited too long at their appointment, maybe 2 hours and then Dr. Ross saw them for only 5 minutes. I want to tell these patients that Dr. Ross job is to stop or prevent them from going blind and he will. Dr. Ross helped a patient no one else could and this patient was so grateful he donated $1 Million (this is not a typo) to Dr. Ross' research. Dr. Ross has never refused to see an emergency patient I need to send to him same day although he may be already fully booked. The eye conditions Dr. Ross treats are all at risk of blindness. After having another patient tell me they want to be referred to another Dr. because they waited 2 hours for Dr. Ross, I felt compelled to write this . Do we need our surgeons and specialists to feel that they are under pressure to perform like a Starbucks employee also, instead of concentrating on their medical specialty that usually requires a minimum of 12 years training? I can refer my patients to specialists who will chat with you, and be on time, and give you excellent service or would you like me to refer you to the specialist who stop you from going blind?
Dr. Ross has been my Ophthalmologist for 38 years. As a Type 1 Diabetic for 44 years he has taken excellent care of my eyes including much laser and a vitrectomy about 20 years ago. Although some thought he treated my eyes too aggressively, he managed to keep my eyes from anymore damage and the best thing is..... I CAN SEE !!
Dr Ross is highly professional and an expert in his field. He is well known as a top clinician across the country, and in many international medical circles. He does not tell you this! Far from it. He is very personable, has a ready laugh, and is always forward thinking. I appreciate his candidness, giving the bare facts, alternatives, and then consistent guidance during treatment visits. While you are in his office, his focus is on you, your concerns and care. He listens carefully. No, he is not a chatterers. Words count....yours and his. The staff are delightful and always courteous and helpful. Who wants to be a patient really? But, if you need help, one can be very thankful that their are physicians of this calibre to assist and treat us, particularly when they are trying to save our sight. We are so fortunate to have the Dr Rosses of this world.
A few years ago Dr. Ross said that I needed a macular hole repair and had me wait almost 21/2 months which allowed the hole to enlarge and become more complex. He did not explain to the procedure to me, nor did the staff and therefore I was very apprehensive during the surgerywhen I heard him say that they were going to remove the vitreous (he was instructing a Fellowship Doctor who obviously did the surgery and I was not pre informed..) There were complications later involving having to laser a bleeding point and as a result of this leaving scar tissue, I now have no central vision. Dr. Ross should have referred me to someone else in order to do the surgery earlier. He withheld information about who would do the surgery. The office is run like a factory, with personal information being heard throughout the packed waiting room, as he does not close the cramped office door. He also misdiagnosed later on, by not even looking at my eye, but from across the room said that there was nothing wrong. (I had conjunctivitis - oink eye) If had taken the time to check it would have been obvious . He is arrogant, inefficient and placates people by saying everything is fine..
I have spent over 20 years seeing Dr Ross. From the beginning, he has always been distant, cold, and factual. Dr Ross treats his patients as patients; not his personal/social friends. Dr Ross is a PROFESSIONAL. His specific and complex field is completely different from those Dr who"s bed side manner is important to develop trust and comfort. Dr Ross does not have time to waste comforting those who are looking to be cuddled and supported mentally and physically. He is there to heal and fix your eye issues. I have never expected Dr Ross to be anything else than PROFESSIONAL, nor my trusted friend. Dr Ross is DEFINITELY a caring doctor, his ability to continue to expertly care for your vision is proof enough. those who are on this site bad mouthing Dr Ross should not be under his care if they don't realize and appreciate his expertise. Perhaps coffee with a friend would suit their needs more effectively. Wakeup, shut up, and thank God(whichever God suits you), that he has time to fit you in. Last note, if you cannot understand that the "wait time" is at least 1 hour to dilate your eyes so that he can do his job, or that the punctuality of his appointments is not based on appointment time but rather the time necessary to begin his work with you, maybe Dr Ross is not for you. I dread the day he retires and shuts his practice. He is the best; you have the best; chill out and thank him with a coffee card at least!
My only issue with Dr. Ross and his staff is they will not give you any information about other Dr.s doing the same treatment as he is doing, the Avastin injections. He no longer practices on the North Shore and would have liked him to recommend someone on this side. We had to do our own research and found a Dr. At the Eye West Vision clinic in North Vancouver that is doing the same treatments. We got a referral from our family physicians and can now stay on the North Shore. It would have been helpful if he had told us in the first place.
My wife and I have both been to Dr Ross for retinal tears and he has saved our eyesight. What greater gift can someone give you, period! Yes, his waiting room is busy, if you cannot understand why, then stop reading this review, your glass will always be half empty. Personally I think he is a superstar with the perfect balance of professionalism and compassion to his patients. If he did not feel any compassion he would not be doing what he does so to all the detractors stop your pathetic whining and grow up.
About 18 months ago I realized I was losing my sight. Turns out I had Branch Retinal Vein Occlusion. An optician referred me to an optometrist who, in turn referred me to Dr. Ross. I took a look at this site and was both concerned and baffled by the reviews. I am particularly sensitive to curt and abrupt treatment by medical practitioners and when I saw that trait listed among the comments I was a bit worried. But along with those comments I also saw people sharing how he had been kind and caring and so on. I'm very glad I decided to make up my mind for myself. There are definitely wait times, but rarely are you just sitting around purposelessly. As you wait, drops are placed in your eyes to prep you for the actual visit, so that your pupils will already be fully dialated by the time you go to see Dr. Ross. This is not curt, this is efficient. Beyond all that though, Dr. Ross surprised me, by not only being one of the most competent doctors I've encountered, but too, being one of the most caring that I've met. He does not lack for bedside manner. On my first St. Paul's visit, he was intuitive about my fears, and took the time, even in a busy hall to pause and reassure me that I was in good hands and that he and his team would help me. His timing was so perfect, tears actually sprung into my eyes and, admittedly, I felt reassured. People who say he does not chit chat, are accurate. He does, however, answer questions. I've not once felt that he was dismissive toward me or my questions, something of a rarity in today's medical world. Finally, if that wasn't enough, when I went to see him, my vision had dropped to 20/80. After his surgeries, I am back at 20/25. I'm happy to wait a bit before seeing him for that sort of caring interaction along with undeniably effective treatment. Dr. Ross has both my respect and my gratitude.
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