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Ratings for Dr. Loren Kroetsch

2
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Saw Dr. Kroetsch for a second opinion about an infected piece of hardware in my jaw from a previous surgery. He was very helpful and reassuring and obviously knew what he was doing. The surgery went well and I had no complications to speak of. But yes, as others have said, the staff were sub par in comparison to Dr. Kroetsch. For example, there was some information needed for the surgery from my previous surgeon and after letting them try to handle it for a few weeks and failing saying they couldn't get a hold of anyone, I finally handled it myself. There were also a few times they said they would call back and never did. It's a good thing Dr. Kroetsch is so competent.

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flag | Submitted January 21, 2016

4
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Dr kroetsch was on time and did a wonderful job of removing my very infected tooth. I waited a week to get in to my appointment and had surgery the next day to remove it as it was continually abscessing, I got called into the room at my appointment time and had iv sedation, I don't remember anything about the surgery (that's how I wanted it) and recovered very quickly!

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flag | Submitted January 20, 2016

3
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Had 2 impacted wisdom teeth extracted back in October under IV sedation. Dr. Kroetsch and Dr. Arraf did a wonderful job. Once I had the IV in me, I was out and the next thing I was in the recovery room. There was only a little swelling from one of the extracted teeth that was impacted sideways but not really noticeable. Also, I was not in very much pain. I didn't even have to take the T3s! Recovery went well. The nurses were wonderful and provided all the necessary recovery instructions. Staff at the front desk did mess up one of my claims to insurance but it got sorted out after they sent it out again.

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flag | Submitted December 18, 2015

1
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I just called to set up a consultation for my son. The girl at the front desk was very sassy. Now I am reminded of the front desk staff and how they had messed up my appointment times 2 years ago and phoned to complain to my husband that I had not shown up, but we had a call telling us the appointment time and I was on the way and arrived for it. No one ever took responsibility for that and some of the front staff sucked back then as well. It isn't often phoning for an appointment that I feel someone has purposefully been so rude. As far as the Doctor went, he was great.

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flag | Submitted November 26, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Dr. Kroetsch, Dr. Arraf and their team were awesome with my 7 year old today. He had a tooth extracted under general anesthesia. During the initial exam they explained and discussed everything in terms of the procedure. They are the epitome of what doctors should be! Thank you so much!

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flag | Submitted October 23, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I had my wisdom teeth taken out by Dr. Kroetsch and had a great experience. Staff was nice and easy to coordinate with. Best of all I barely had bruising or swelling after the surgery even though I had difficult extractions.

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flag | Submitted August 26, 2015

2
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

I had three surgeries with Dr. Kroetsch, 2 of which I was hopitalized for. Wisdowm teeth removal was a good experience overal, I was in a lot of pain and I never got any trouble reaching Dr. Kroetsch for extra pain medications and for checks. During the two jaw surgeries I had (upper and lower), I was hospitalized and I found Dr. Kroetsch had great bed manners. He took the time to answer all of my questions and concerns. He was very re-assuring when I was worried. All surgeries was for my othodontic treatment and everytime I went back to my orthodontist he was very impressed with the results. Unfortunatly, I have to agree with some of the posts belo about the front staff, they could really chear up!! The nurses were always really great!

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flag | Submitted August 13, 2013

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

In 2011 Dr. Kroetsch removed my impacted wisdom teeth that I had procrastinated on having removed for 20 years. I was scared of the pain and the horror stories. I was put under for the surgery. I took a couple T-3's waiting for the pain - no pain. Didn't take any more, and had very little pain. Healed up very nicely. Had no side effects from the anaesthetic. Insurance covered most of the surgery. In July of 2012, I had two biopsies on my lip. Dr. Kroetsch took time to explain the procedure and possible risks. I was put under for the surgery, and again had little pain afterwards, and no side effects from the anaesthetic. The stitches were disolving. The scars are not noticeble at all. I relly feel that he took the time to carefully suture the inscisions so as not to be noticeable. The staff are all very polite. I highly recommend Dr. Kroetsch and his team.

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flag | Submitted July 24, 2012

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

My daughter had her four wisdom teeth removed on May 23/2012. She was in and out in one hour very little bleeding or swelling and no bruising she feels so relieved after hearing other peoples stories. I would definitely recommend this doctor and his expert team of nurses.

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flag | Submitted May 25, 2012

2
Staff
3
Punctuality
4
Helpfulness
5
Knowledge

Had all 4 of my wisdom teeth removed and was quite pleased with the experience. Dr. Kroetsch was very knowledgeable and explained clearly what was going to happen during the procedure. The only thing I was not satisfied with was the staff that was working the desk. She told me to submit the claim to my own insurance when they were able to do it for me. A couple of months later I still didn't receive anything so I had to contact the office again. Sure enough, my claim was put on hold because that girl entered information incorrectly. Was not thrilled about that. Other than that I have nothing else to complain.

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flag | Submitted May 22, 2012

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Dr. Loren Kroetsch's Credentials



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