Ratings for Dr. Loren Kroetsch
Dr. Kroetsch is great, very accommodating, knowledgeable, thorough, and caring. One of his receptionists is very rude, everything is a trouble to her.. Unfortunately, she provides a very bad image to his practice. While one might want to come back for his treatment, you have to go through her first, so that certainly prompts one to look elsewhere.
Dr. Kroetsch was excellent. He and his nurse both made me feel at ease. They explained everything as they were working on my teeth. I was thankful for them. It took awhile tho get in as my family dentist sent my xrays to his office twice and I was waiting to get a call from Dr. Kroetsch's office. That call never came. My family dentist's office ended up calling them to arrange an appointment. I'm thankful that Dr. Kroetsch was my surgeon.
Saw Dr. Kroetsch for a second opinion about an infected piece of hardware in my jaw from a previous surgery. He was very helpful and reassuring and obviously knew what he was doing. The surgery went well and I had no complications to speak of. But yes, as others have said, the staff were sub par in comparison to Dr. Kroetsch. For example, there was some information needed for the surgery from my previous surgeon and after letting them try to handle it for a few weeks and failing saying they couldn't get a hold of anyone, I finally handled it myself. There were also a few times they said they would call back and never did. It's a good thing Dr. Kroetsch is so competent.
Dr kroetsch was on time and did a wonderful job of removing my very infected tooth. I waited a week to get in to my appointment and had surgery the next day to remove it as it was continually abscessing, I got called into the room at my appointment time and had iv sedation, I don't remember anything about the surgery (that's how I wanted it) and recovered very quickly!
Had 2 impacted wisdom teeth extracted back in October under IV sedation. Dr. Kroetsch and Dr. Arraf did a wonderful job. Once I had the IV in me, I was out and the next thing I was in the recovery room. There was only a little swelling from one of the extracted teeth that was impacted sideways but not really noticeable. Also, I was not in very much pain. I didn't even have to take the T3s! Recovery went well. The nurses were wonderful and provided all the necessary recovery instructions. Staff at the front desk did mess up one of my claims to insurance but it got sorted out after they sent it out again.
I just called to set up a consultation for my son. The girl at the front desk was very sassy. Now I am reminded of the front desk staff and how they had messed up my appointment times 2 years ago and phoned to complain to my husband that I had not shown up, but we had a call telling us the appointment time and I was on the way and arrived for it. No one ever took responsibility for that and some of the front staff sucked back then as well. It isn't often phoning for an appointment that I feel someone has purposefully been so rude. As far as the Doctor went, he was great.
Dr. Kroetsch, Dr. Arraf and their team were awesome with my 7 year old today. He had a tooth extracted under general anesthesia. During the initial exam they explained and discussed everything in terms of the procedure. They are the epitome of what doctors should be! Thank you so much!
I had three surgeries with Dr. Kroetsch, 2 of which I was hopitalized for. Wisdowm teeth removal was a good experience overal, I was in a lot of pain and I never got any trouble reaching Dr. Kroetsch for extra pain medications and for checks. During the two jaw surgeries I had (upper and lower), I was hospitalized and I found Dr. Kroetsch had great bed manners. He took the time to answer all of my questions and concerns. He was very re-assuring when I was worried. All surgeries was for my othodontic treatment and everytime I went back to my orthodontist he was very impressed with the results. Unfortunatly, I have to agree with some of the posts belo about the front staff, they could really chear up!! The nurses were always really great!
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