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Rate Dr. Hazem Shehata
Dr. Hazem Shehata's Ratings
The wait time is RIDICULOUS! 3 hours and that's only in the room waiting for the Dr. Doesn't count the wait in the lobby or wait for any necessary prescriptions! THEY NEED A NEW SCHEDULING SYSTEM!
I've been going to Dr. Shehata for 2 years and the office staff is terrible. I too have an average wait time of 3.5 hours. They routinely overbook their schedule, much like US Airways does their planes, and the customer/patient is the one who suffers, every single time.
I can also vouch for the 20 minute wait time on the phone --10 minutes is about normal, which to me is unacceptable.
Furthermore, I can vouch for the prescription refill comments that were made, also. Every single time I call to have pick up a prescription, they office staff apparently forgets about it, and I either have to wait 25 minutes to have the Dr. write the scrip, or I have to come back the following day.
The office staff has indeed ruined Dr. Shehata's office. They are terrible.
Dr. Shehata staff is the worst I have ever seen. I called Dr.Shehata's office to schedule an appointment and I was put on hold for 20 min before the receptionist finally picked up the phone. Last time I went for a doctor's visit I waited 2 hours before I was escorted to a room where I waited another 45 min before I was seen by Dr.Shehata.
I have been a patient of Dr. Shehata for years! He is a wonderful wonderful doctor.Very easy to talk to and gives excellent care. Office staff, however, are rude and very unprofessional. I dealt with several of his newer staff. I now have to wait 2 weeks or more to get in for a medical reason and don't bother asking for a refill on very important medication because they don't take care of it. It's a shame they are bringing his practice such a negative attention. I will miss Dr. Shehata, he is great. However I have finally decided to look for another Doctor. That office staff is just not worth the aggravation.
Great doctor! He takes time with each patient and explains things exceptionally well. Unfortunately, I cannot say the same about his office staff. After experiencing the poor and unhelpful service from his staff on several occasions, and feeling like my appointments and need for prescription refills were inconvenient, I will not be going back to this office.
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