Ratings for Dr. John A. Simpson
Dr. Simplson is amazing. His knowledge, kindness and follow up are second to none. I really wish he would fine tune his team and work with people that would better compliment the high standards that he has set for himself. As many others have said before, we put up with the front desk staff as it is the only way to keep Dr. Simpson. He deserves better and it is unfortunate that his patients are not treated well...until they get to him.
I like this doctor and the staff. I'm pretty sure that the front desk staff are not the ones to set up office policies, I'm sure that would come from the doctor or owner of the clinic. All the staff is very caring and make me feel comfortable.
My husband, children and I were lucky enough to have Dr. Simpson take us on as soon as he arrived in Uxbridge. He is thorough, caring, knowledgeable. We consider ourselves exceptionally lucky to have him as our family doctor. It is because he is as wonderful as he is that we continue to put up with the reception staff being as rude and inefficient as we have found them to be. It is refreshing (so to speak) to find that we are not the only ones who have had terrible experiences with the front line staff at the clinic. It is, however, unfortunate, given the professionalism that Dr. Simpson, himself, exudes.
Doctor Simpson is a great doctor, apart from one staff member who I won't name, the desk staff are rude, unkind and seem to dictate whether they deem you worthy of making an appointment. If you want to wait six weeks for an appt. this is a great clinic. lol
Dr. Simpson accepted us as patients after having encountered my husband and son in the Uxbridge ER and learning that our family doctor was over an hour away. We are very fortunate at that turn of events as he has been an amazing, caring and compassionate doctor. The desk staff on the other hand leave little to be desired and if it were not for Dr. Simpson we would have left them behind long ago. Some of the receptionists are rude, don't really listen to what you are telling them and presume to direct you based on what they think they heard.
We encountered Dr. Simpson after having to take our son to the walk in clinic in town and were immediately impressed by his caring attitude and professional knowledge. The staff on the desk were absolutely horrible and truly need to take a page from Dr. Simpson's professional book - listen and care.
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