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Rate Dr. Elizabeth Hay
Dr. Elizabeth Hay's Ratings
Unless you get in early, expect long waits. Hay's expertise is top notch, unfortunately she underestimates the intelligence of her patients. Often talks to her technicians as if the patient isn't in the room.
I have seen her for 12 years and have only praise for this woman and her staff. When I began this eye journey there were two choices - Vancouver or Victoria. Having a local office with up-to-date technology and competent professionals is a godsend. For those who complain about the wait perhaps they should try the previous locations I have mentioned. Six hour wait in the Eye Center at VGH. How much of your time is your eyesight worth She has an organized, medically sound, multi-level assessment and treatment process which just takes time. Nevertheless when I have had an urgent problem I was seen and assessed within three hours of my call.
did not catch glaucoma in donnas eye . when called and informed about sever pain in her eye an crippling headaches, we were told to go to are doctor and have her book a appointment with her. Even with are doctor requesting an emergency visit she was going to make us wait a week and a half for something she should have picked up on donnas visit that was only a month before.( we were told by a specialise that this should of been caught a yr. ago)So Donna when through pain and agony all thanks to dr.hays not doing her job. this also caused her to lose about 60% off her sight in her right eye. And not once did she call to see if donna was ok only her staff to make up false info re ; her appointments. Personally I would not trust this dr. because eyes do change they do not stay the same over a period of a year.
I found Dr. Hay very knowledgeable, friendly and concerned about my eyesight. Staff are great and always helpful. The long wait people are complaining about is for the work needed (drops, testing, etc.) which needs to be done before you see Dr. Hay. I would not hesitate to recommend Dr. Hay.
Amazing Dr. and incredible staff.. She has been a great support through my recent cornea transplant. When I was having post surgery problems she and her staff did whatever they could to find answers and to re-assure me. I have never felt rushed or brushed off. Dr. Hay has always been willing to answer my queastions. Her staff is pleasant and professional. The office is great. There are occaisonally waits in the office. I'm ok with that because the level of care is so high. She has talked about trying to get another doctor in to help with the work load, as she knows she is very busy. Dr. Hay is focused on giving great care effectively and efficiently. Her work and her team have been a great gift to me.
Dr. Hay is too busy to fulfill expectations of most patients. The good part is the excellent staff. The bad parts include the legendary wait, the communication between the tech accompanying Dr. Hay in the rooms without sharing the information with the patient, and the necessity to probe Dr. Hay for her thoughts on what concerns you. Finally I don't think she cares what patients think. With the shortage of eye specialists in Nanaimo, she can get away with it.
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