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Ratings for Dr. Elizabeth Hay

4
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

The staff is friendly and quite competent. I received what little information about my condition from the staff as Dr Hay was much to busy to discuss my condition or even make a recommendation to me. Questions about my condition and treatment were vaguely answered, she didn't like me to write anything down and she even stated to me that "it's a long process we don't want to give out too much information at once" and I overhear her saying "poor soul" to another patient who was asking the staff questions about his condition. No treatment plan was discussed with me. I asked to transfer to another doctor which stopped her from doing the treatment scheduled for that day stating another doctor might not think it is necessary. I went to a new doctor who spent 20 minutes clearly explaining my condition, the treatment plan and also recommended a plan to get to what is contributing to the condition. The difference is like day and night. And instead of the usual 2 1/2 - 3 1/2 hour wait at Dr Hay's I was in and out in a 1/2 hour appointment (including treatment). Perhaps Dr Hay should think more about her patients care and treatment than about the all mighty dollar! I have to pay for my treatment but my eyes are worth every penny of the care I am now getting!

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flag | Submitted January 24, 2016

5
Staff
5
Punctuality
4
Helpfulness
5
Knowledge

Friendly professional staff and Dr. Hay is great in the whole process of diagnosing and explaining your situation

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flag | Submitted August 21, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Dr. Hay is an amazing lady. She is highly respected by surgeons and colleagues in Canada! The complaints of waits in her off ice are silly as after having 8 eye surgeries, I at least recognize that eye appointments cannot happen immediately. Congratulations to Dr. Hay and her staff for all the work they do. Dr. Hay has a direct link to Drs. Mayberly and Mah in Vancouver and they too are simply amazing and perform many near miracle operations

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flag | Submitted August 4, 2015

4
Staff
1
Punctuality
3
Helpfulness
4
Knowledge

Unless you get in early, expect long waits. Hay's expertise is top notch, unfortunately she underestimates the intelligence of her patients. Often talks to her technicians as if the patient isn't in the room.

Was this rating useful? 0

flag | Submitted June 8, 2015

3
Staff
1
Punctuality
1
Helpfulness
3
Knowledge

Dr. Hay is very rude and has very poor educate for a doctor. We need more doctors to have alternate places to go to.

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flag | Submitted May 20, 2015

3
Staff
1
Punctuality
1
Helpfulness
3
Knowledge

High strung and rude. Definitely no bedside manner. Would never return.

Was this rating useful? 1

flag | Submitted February 24, 2015

4
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

I have seen her for 12 years and have only praise for this woman and her staff. When I began this eye journey there were two choices - Vancouver or Victoria. Having a local office with up-to-date technology and competent professionals is a godsend. For those who complain about the wait perhaps they should try the previous locations I have mentioned. Six hour wait in the Eye Center at VGH. How much of your time is your eyesight worth She has an organized, medically sound, multi-level assessment and treatment process which just takes time. Nevertheless when I have had an urgent problem I was seen and assessed within three hours of my call.

Was this rating useful? 1

flag | Submitted January 13, 2015

1
Staff
1
Punctuality
2
Helpfulness
4
Knowledge

Was this rating useful? 1

flag | Submitted August 19, 2014

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Very slow disorganized office. Rude, ignorant and lazy staff. Did I say slow?

Was this rating useful? 2

flag | Submitted July 9, 2014

2
Staff
3
Punctuality
1
Helpfulness
2
Knowledge

did not catch glaucoma in donnas eye . when called and informed about sever pain in her eye an crippling headaches, we were told to go to are doctor and have her book a appointment with her. Even with are doctor requesting an emergency visit she was going to make us wait a week and a half for something she should have picked up on donnas visit that was only a month before.( we were told by a specialise that this should of been caught a yr. ago)So Donna when through pain and agony all thanks to dr.hays not doing her job. this also caused her to lose about 60% off her sight in her right eye. And not once did she call to see if donna was ok only her staff to make up false info re ; her appointments. Personally I would not trust this dr. because eyes do change they do not stay the same over a period of a year.

Was this rating useful? 2

flag | Submitted March 15, 2014

Rate this Doctor

Dr. Elizabeth Hay's Credentials


Facility Affiliations


Accepting New Patients

Unavailable


Biography

Unavailable


Languages

Unavailable


Education

Unavailable


Other Specialties

Unavailable


Areas of Expertise

Unavailable


Awards & Recognitions

Unavailable


Publications & Research

Unavailable


Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
MSP/BC Med

Updates

  • A new 1.8-star rating has been posted. "The staff is friendly and quite competent. I received what little information about my condition from the staff as Dr Hay was much to busy to discuss my condit..."

    January 24, 2016
  • A new 4.8-star rating has been posted. "Friendly professional staff and Dr. Hay is great in the whole process of diagnosing and explaining your situation"

    August 21, 2015
  • A new 5-star rating has been posted. "Dr. Hay is an amazing lady. She is highly respected by surgeons and colleagues in Canada! The complaints of waits in her off ice are silly as after having 8 eye..."

    August 4, 2015
  • A new 3-star rating has been posted. "Unless you get in early, expect long waits. Hay's expertise is top notch, unfortunately she underestimates the intelligence of her patients. Often talks to her ..."

    June 8, 2015
  • Postal Code has been updated from "V9R1" to "V9S 3Z6". Address has been updated from "None" to "1650 Terminal Avenue North". Phone Number has been updated from "None" to "12507533343".

    June 3, 2015
  • A new 2-star rating has been posted. "Dr. Hay is very rude and has very poor educate for a doctor. We need more doctors to have alternate places to go to."

    May 20, 2015
  • A new 2-star rating has been posted. "High strung and rude. Definitely no bedside manner. Would never return."

    February 24, 2015
  • A new 4.5-star rating has been posted. "I have seen her for 12 years and have only praise for this woman and her staff. When I began this eye journey there were two choices - Vancouver or Victoria. ..."

    January 13, 2015

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