Ratings for Dr. Irwin Micheal Norris
Absolutely insane how long you have to wait after your scheduled appointment 1-1 1/2 hours usually. Might as well get rid of the phone cuz you can’t call in anyway. Norris is old and rude to patients can’t talk and won’t accept anything you try to say cuz he is always right. A family member of mine was recently in Germany for a disc replacment surgery which is the best thing he has done, Norris was totally against him going, had to wait ages for blood work needed prior to this surgery and then lost the info and had to wait again. He as good as wished bad luck on us going to get it done. Time to retire and get a whole new staff in there. Doctors and front desk people.
My family of 3 have been patients of Dr. Norris for over 30 years and he has delivered both of my children, but the time has come to find a new GP. The phone lines are usually busy when you call and I have witnessed the secretaries put patient's calls on hold while they finish personal conversations amongst themselves. When you finally do get through to the secretary, they are usually cold and lack compassion. I learned today that the secretaries are the ones deciding which patient's issues are urgent and which ones aren't - and if you aren't you are looking at a week and a half to two weeks wait until you see Norris. I'm not sure when this changed but patients should have been notified that this is how their appointments would be triaged going forward - I thought you had to be a doctor to diagnose, guess not! This just means that many of his patients will end up in emerg or walk in clinics in order to get their needs met in a timely manner. My family travels 45-90 minutes in order to see Norris so many times there may be more than 1 issue to discuss with him at the time of the appointment, but when brought up are told that would be better suited for another day (which we know is just a way for him to make more money through OHIP). Appointments usually feel rushed which is confusing because wait times are usually between 45-60 mins to even get into an exam room. Norris' knowledge in diagnosing and helping with issues is O.K. A lot of the time his mind seems to be elsewhere when you are in his office and he has made more than one mistake on prescriptions, referrals and requisitions for my family. I am now very disappointed with the office as a whole and will be taking my family elsewhere.
My spouse has been going to Norris for over 30 years. Norris is always behind and never punctual. Lately my spouse had an x-ray done on his shoulder and the office lost it and didn't book him a new appointment. He then continued to direct him to physiotherapy when he still was certain there was something broken. He has not been helpful and will only fix one problem at a time. Not impressed. I tried to switch him to my doctor in the same clinic but they said was not possible. Time to retire?
Hats off to any of his patients who can actually get through the jammed phone lines to even get an appoinment! (Which is usually not soon enough, always a month away). Usually about 45-60+min wait PAST your scheduled appointment time to be seen. He rarely lets you speak, and heaven forbid you ask more than 1 question/visit. He rarely gives out prescriptions for pain, and I think he thinks he's also a psychiatrist. My husband has been on the same horrible anti depressant for years now, and I know for a fact he's suffering numerous bothersome side effects from the drug. I went in for one appointment with my husband for support, and when I spoke up about the issues he cut me off and told me "I'm the Doctor.." He has never referred my hubby to a psychiatrist, who would be far better suited to adjust him to proper meds, and SAFELY. He will not refill prescriptions over the phone/fax unless you pay $15.00. We explained why we couldn't make it for an appointment at the time and how he was almost out of refills. We couldn't get an appointment in time and then we had a family emergency to deal with etc.... we were told they'd waive the fee that one time for us, and when we walked in to a recent appointment (6 months later), the secretary informed us of an outstanding balance of $15.00. We had to pay before we were taken to an exam room. To some of you, $15 isn't much... but I'm on disability, we have a baby, and my hubbys small income. It's a struggle every month.... and here is Dr. fancy pants requiring his big 'ol $15. I'm sure He's not in dire straits for it. Anyways, poor bedside manner, doesn't listen at all, errogant and has zero empathy and compassion for his patients. That's how we rate him. I agree with everyone else.... time to retire buddy.
not quite as a bad of doctor as jones,but comes in at a close second place...Jones and Norris must have trained at the same"dont give a hoot about people" school....very rushed,non caring,mumbles a lot,very odd bedside manner.....i wish these aging doctors would retire and bring in some new caring 'people persons".....this office needs some kind people at the front desk,that being said i do feel for how stressfull it must be dealing with all the people that must call on a daily basis....can spend hours on the phone trying to get through...good luck!
Very poor empathy displayed throughout the clinic on several occasions. Dr. and staff can be quite belittling and rude. Wait times are very poor...even with appointment, wait times are an hour or two. He loves to prescribe meds lol....and doesn't do much health teaching. Very hard to get further diagnostic testing (X-ray, CT, MRI, etc.) or referral and will make them very inconvenient for you if he does. Does not seem to care about getting to the bottom of the problem. Seems to be stuck in a biomedical healthcare model with a disregard for holistic care. Tho I would urge against it....go check it out for yourself and I hope you have a better experience than us . After reading the past ratings its crazy how similar some of the experiences have been. Tip #1 - Get a second opinion from another doctor if skeptical of your diagnosis
Terrible terrible wait times. I mean terrible. Something needs to change. Waiting an hour every time i have an appointment is ridiculous plus when you get in he wont listen and can be a lil mean. Getting a referral is almost impossible. Sometimes hes wonderful! But its always hit and miss. I think hes lost his passion. Time to retire:(
Dr. Norris himself is a great doctor, however, the staff ignore you as you try to tell them you've arrived for your appointment and aren't friendly at all. They're overworked as they have to answer the continuously ringing phone while tend to patients as they walk in and out of the office. Dr. Norris is also extremely over worked. He answers all your questions and concerns and refers you to specialists when necessary, however, you have to wait a long time after your scheduled appointment before you even see him. He also doesn't book appointments very close in advance. Trying to call in and book an appointment is impossible as the line is ALWAYS busy. Just a pain. I try to avoid seeing him at all costs. I will go to clinic if necessary because it's too much hassle to try and get in to see him.
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