Ratings for Dr. Richard S. Goldberg
I left Dr. Goldberg's practice over a year ago, and I'm not sorry. Sure, the waiting room time was short, he returned calls and I'll agree that he is a smart man, but I require some measure of bedside manner. His staff was wretched, accurately described by others. He was inappropriate several times, referring to his ex wife as a bxxxx while my feet were in the stirrups, and frequently referring to me as, "Babe." He raised his voice to his staff many times with a waiting room full of patients, and raised it with me on the phone when I complained about my care. I stayed with him for years when I should have left, and watched things go from bad to worse. I thought, when I left the practice, "Dr. Goldberg should retire." I've waited many months to rate him, thinking I might soften. Nope.
Oddly, I think that this office has a very friendly staff and is exceptionally well-run. If I get there on time, I never have to wait more than 10 minutes, 15 if I arrive late. Dr. Goldberg may appear rushed, but that's what it takes to have on-time appointments. Once you are in the room with him, you get his full attention. He's not one of those doctors who walks in the door reading your chart. He's already gone over it. I think Dr. Goldberg is an amazing diagnostician. He is smart as a whip, and deeply caring. He is honest & while you are with him, you get 100% of his attention. He could have been any kind of specialist. That he chose to have a family practice is just our gain. That's all.
Dr. Goldberg has been our family doctor since I became pregnant with my first child and I think he is wonderful. I always feel that he remembers me, my medical history, and that he listens to my concerns. Yes, he can be rushed but when I've needed him to slow down and take the extra few minutes he's always done so. However, his front office staff are the most horrific bunch of women you will ever meet. Rude is an understatement - I think these women think up new ways to be disdainful and obnoxious to patients as a hobby. While I love Dr. Goldberg, I am seriously considering changing physicians just because I find it so unpleasant to deal with these women for any reason at all. In this economy I would think that they would either a) try to keep their jobs or b) be easily replaced. Dr. Goldberg and Dr. Leeds I hope you're reading this because you really, really need to do something about your front office staff.
I had to give these low scores to bring attention to a very big problem: Dr. Goldberg must have the worst office staff in the history of office staffs. They are unbelievably rude, especially Fanny, but even the office manager Martha. They don't let you utter even one sentence without cutting you off or speaking over you or putting you on hold repeatedly for endless amounts of time. They tell you the wrong information with an air of absolute certainty and then when they are proven wrong and you try to get a polite acknowledgement from them, they just get off the phone. Also, when I was in the waiting room, on more than one occasion, I've seen them and the doctor scream at each other in front of everyone in the waiting room. It's actually kind of entertaining until you're the one who's trying to deal with them. I feel so sorry for the doctor to have to deal with them, but at the same time I'm not sure it speaks very well of him that he would have such a disastrous staff.
Dr. Richard S. Goldberg's Credentials
Accepting New Patients
- University Of Michigan Medical School (Grad. 1976)
Areas of Expertise
Awards & Recognitions
Publications & Research
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