Ratings for Dr. Troy Randall
I have been a patient for several years and really haven't had any big problems waiting. He is always pleasant and agreeable. I don't have an opinion of his new staff yet although that I am sure has been challenging. On the other hand, he seems very disinterested and pre-occupied, like he is just going through the motions but could care less.
I have been a patient for the past 25 years. Dr Randall has been excellent. I am never feeling rushed, he listens and he sends me to specialists if he thinks it necessary. I have no problem getting through most of the time. If he doesn't know the answer to something, he'll admit it.
How are people burying Dr. Randall over issues such as answering the telelphone? This does not fall under a Doctor's duties normally, and he wouldn't know you even called. I have been a patient of Dr. Randall since 1990 or 1991. Unlike some others that act like they know all and do not listen to your concerns he is always willing to listen and even research something you read about or discovered in the way of new treatments. He is a quiet man but I don't agree with any of terrible reviews suggesting he doesn't care or is negligent in the oath that he took as a Doctor.
Today, I called 70 times before the phone was answered, I called to ask to have my 7 month old seen as she has had a fever for 5 days straight and is clearly fighting something and the hospitals are packed full we waited and waited and I only had a babysitter for my 2 other children for so long so decided to try to get in with Dr. Randall so I could avoid going back to the hospital with my 2 older not sick kids. After the 70th phone call I finally got through, only to be told that she would call me back and let me know if they could fit me in before 3 as they were only open from 10-3 today.. we’ll here we are 2.5 hours later and still no phone call back regarding if they could fit me in or not. So looks like I will be going to an after hours clinic with all 3 of my children to wait hours and hours to be seen. Worst doctor ever!
I have never been a patient of his but I did have a breach of my medical file that was traced to his office. When Horizon heath investigated it I did get an apology from him by email but was informed that he will not do anything to reprimand the person that was in my file. I was very displeased with how he brushed off such an invasive breach of privacy but there was nothing I could do as I was informed by Horizon that these situations are up to the discretion of the doctor on how to reprimand their staff. I don't feel he took the situation or breach seriously at all.
Dr. Randall has been my GP for 23 years. Has never once suggested a pap, does not follow up on routine blood work. Any major issues with my health have been caught by my specialist even though these issues are outside of her specialty. Rude, perpetually late. Never is aware of my specialist appointment information/medication changes even though she has confirmed she sends him notes from EVERY appointment. Only thing he is willing to do is refer you out, but he has zero coordination skills to confirm care. If you need any sort of follow up and have anything other than an ear infection, go elsewhere.
Dr. Troy Randall's Credentials
Accepting New Patients
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Awards & Recognitions
Publications & Research