Ratings for Dr. Yvonne Dorothea Verbeeten
Dr. Verbeeten is the most amazing Doctor. she has been taking care of me for the past 20 years. I find her to be very caring, concerned and knowledgeable. She knows what she is doing and will go out of her way. She did that with me, and I will be eternally grateful. I have no problem with the staff. I walk in, check in, I am given papers to fill out, I fill them out, give them back to the staff and I sit down to wait. So, the staff is fine.
She is a very caring and compassionate doctor who makes you feel very comfortable. She will take time to understand your condition and is thorough in her assessment. It's a very busy office so the wait can be a while but staff are very friendly.
She is an excellent doctor and diagnosis problems on the spot. She has been my doctor for over 20 odd years and I would not consider another physician. I have/had several serious illnesses and found her thorough and kind. I have extensive experience with other doctors and specialist and would rate her at the top. I also never participate in this sort of thing but I am surprised by some comments.
Staff: Rude, incompetent, rough, sarcastic. Punctuality: in general all ontario doctors are not punctual. it's part of the system Helpfulness: Sometimes. If she's having a good day. Otherwise, she is very apathetic. Knowledge: Somewhat. If she likes you and is having a good day she will dig for it, and find out. If you are going in for the common cold, ok she's good (but then again so was my grandmother!). If you are going in because you feel that you have a serious problem in your chest, she will dismiss you as you being a neurotic patient. And all this while she's standing up and looking at you with "what are you doing here" or "WTF" look on her face. I understand now that she is not taking any new patients.
I have absolutely no complaints about Dr. Verbeeten herself. I think she is caring, knowledgeable, and gives great referrals. She is extremely thorough in her treatment of patients and seems genuinely interested in helping you with any health problem you may have. HOWEVER, her staff leave a lot to be desired. I had the unpleasant experience of being contacted following the completion of some important lab tests to say that the results warranted an in-person review, because they were irregular. No further information was given over the phone, and when I asked for an immediate appointment to review I was told they would simply "call me back" with a date. This was obviously very stressful. TURNS OUT, they had my file confused with someone else, which was only discovered when I had to call THEM because I was tired of waiting for an appointment time. They rarely answer the phone, and take far too long to return a call when you leave messages. I think they have far too many patients.
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