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Rate Dr. Michael Chetner
Dr. Michael Chetner's Ratings
Receptionist and phone answering is dreadful. Receptionist is beyond rude and inefficient. My father received wrong information twice regarding where to go for procedures. She's just told my father to go elsewhere when he called at advice of his general surgeon. Just awful!!!!
Dr Chetner is wonderful! He informed us as to what was involved with the prostate cancer surgery and more than willingly answered all/any questions we posed. The surgery itself went extremely well and the follow-ups have been flawless.!
I completely agree with previous comments about his staff being useless and never answering the phone (and about the plethora of spelling and grammatical errors on some of their information sheets). Their answering machine won't even accept messages so someone can call you back (so why do you have one?). I will likely not be recommending this physician to anyone I know largely because of his staff.
Have to agree with the comments regarding the office contact. Dr Chetner did my surgery and was fantastic as were hospital staff from beginning to end. However, Bonnie, from his office called and asked me to call back and after 47 tries I still cannot get any one to answer the phone. Hope the Doctor didn't recall me or have some very important results to give...because my health now lies in the hands of his inefficient reception. Oh they turn off their phones on Friday's way before their message time.
I have seen Dr Chetner twice so far for my Prostate cancer. I find him very knowledgeable and helpful. Punctuality is about the norm for Doctors. You have to wait no matter where you go. Afternoon appointments are the worst as the patients get backed up throughout the day. I have had no issues with his staff and find them professional and prompt.
Dr. Michael Chetner is great. I have no issues with him. He's very personable and diligent. Always felt at ease. But his staff... wait, what staff!? Does anyone ever answer that phone? I have my vasectomy and then you hand me a sheet with information about the surgery and the phone number to call to get my sperm count. (And has anyone ever used spell check on that information sheet? You should be ashamed to hand that out). I have now called over 30 times (documented) in the last two weeks and still no one answers. The only time that someone answered was just before they close for lunch - 11:58 am. A female picked up the phone, laughed a couple of times and then hung up on me. Rude! I will now waste my doctors time making an appointment with him only so that I can ask him to get my results. No wonder our health care is in the state it is. Get your S__T together.
Tried to book a patient in to see Dr. Chetner (referral from an Internal Medicine Specialist). Receptionist very rude. Told me to call somewhere else that they were very "backed up" regarding our patient's issue. Very difficult to even get someone to answer the phone (appointment bookings is supposed to be by phone). I tried to call at least 5 times in one morning and on the 6th try finally got someone to answer who turned out to be VERY unhelpful anyway. Will not use this physician for any referrals in the future. This physician needs to get a NEW RECEPTIONIST!!
Booked an appointment from March 2013 for July 11, somehow somewhere someone screwed up the records and changed my appointment to June 11 and did not inform me and now they tell me I missed my appointment so I have to go back to my family doctor and start the process again, I will not be asking to see this doctor, there must be other Urologists out there, when you call their office, they seem not to care at all even though they made the mistake and won't own up to it. Bravo Doc you have hired some real caring staff.
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