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Rate Dr. Cilliers Marais
Dr. Cilliers Marais's Ratings
After reading the previous comments I can honestly say the receptionist has never been rude to me or my son, and in fact my son and I loved her, but haven't seen her in a while (long brown hair) she always remembered our names when she saw us! The new one there now was very helpful in offering another Dr in the clinic to see if I was in a rush instead of waiting 1.5hrs with my one year old. It takes long to see him because you get the extra care and attention. He doesn't look for the easy fix. We recently changed Drs to him last year as mine retired -and there are a million great things I can say about Dr Marais - #1 was helping with my preemie son after he came home from the NICU. He made sure we came in every week to weigh him to make sure he was growing properly and that he was eating well and also things for myself that my previous Dr failed to help me with - proper migraine medication especially! As a nurse myself it's great to be fortunate enough to have a family Dr at all as we will only go to the ER if it is an actual emergency (and would rather not go to a walk-in clinic). Dr Marais is exceptionally knowledgeable and we're so lucky to have him!
Dr Marais is the best Dr ever!! Yes his waits can be long but it's because he takes so much time with each patient and when it comes to you turn to see him you get that same amount of time spent on you. I have never experienced his receptionist being anything but nice! We was amazing when pregnant with my son and even more amazing when it was time to deliver I had an emergency c section and he stayed with me the entire time and even while I was recovering not to mention it was in the middle of the night. He is now our family Dr and I couldn't feel more lucky that he is. He is amazing with my son and I and takes so much time with us at our appt. I could keep going on and on how great he his, so down to earth great personality! Thank you Dr marais for being so awesome!!
I think Dr. Marais is an excellent doctor. He is down to earth and is great with my son. The wait time sucks, but the treatment makes up for it. However I find the receptionist terribly rude, almost to the point of me wanting to find another doctor.
I have had Dr Maria's for two of my children's births in which both needed in emergency c sections Dr marais was an amazing Dr and very gentle he gave both my children there first teddy bear ! I now have him for my 3rd pregnancy and couldn't be more happier with 3 years between this Dr still remembered who I was and concerns with my previous pregnancy
To start with, I have never felt the receptionist was rude at all. If anything, she is very friendly. She always recognizes me and has a smile. As for Dr. Marais, I believe he was one of the best doctors around. Now he is just too busy. It is very difficult to get in to see him, but the Mageta clinic feels like a team approach so that when I go to the walk in side, I feel like they all know me. I have seen a lot of different doctors lately for an unknown condition and Dr. Marais seems like the only one who is confident in finding an answer. He is very friendly and he always asks me about something in my personal life and also asks about my family. I just wish it didn't take so long to get in for an appointment.
I've seen Dr. Marais for 15 years now. He is an excellent doctor, really knows his job. I've lost count of the number of times his help was not in medicine, but some other aspect of my life that was likely not doing so well. I got through a major illness, it was very serious and surviving it wasn't guaranteed, this doctor played a major roll in my getting well. When I count the blessings in my life, and I always do, among other things I'm grateful I'm being treated by this doctor. I've read some awful ratings on this page regarding a member of his staff being very rude. I must catch them all on their better days, they have always treated me with respect.
I have to agree with the other comments regarding the absolutely inappropriate and unprofessional way his receptionist treats his patients. On multiple occasions I have been spoken to poorly and made to feel horrible for simply asking a question such as "will the Dr. be long?". I have witnessed the receptionist turning to the other receptionist sitting beside her gossiping and rolling her eyes. I have also had other patients observe this behaviour. After switching to this doctor because he delivered my baby (from a great doctor & reception in New West) I wonder if it is worth the stress suffered to go in for an appointment or to switch doctors. Life is stressful enough to have to worry about how you will be treated in a place where you should feel at ease, safe, respected and valued as a client.
Dr Marais is never on time.... I could deal with that if he could remember who I was when I came in to see him after many visits. dr Marais called me back to review some blood work and looked puzzled when I told him he called me in. It is very disappointing going from a five star Dr like Dr Fernandez to a 3 star Dr like this. He doesn't take the time to talk to you or take things seriously. Plus his receptionist is rude.
I have been with Dr. Marais for 15 years and I am contemplating changing physicians because of his rude receptionist. First of all it is has become almost impossible to see Dr. Marais as he is never available. If you go during drop in times you will wait for 4 hours to see him, as his receptionist refuses to make a list of names on a first come first serve basis. When you leave the offices you feel even more sick because of her rudeness and the way she treats his patients. I have made a point of being extremely nice to her but no avail, I have heard many people cursing at her because of her attitude and the long wait times. Dr. Marais is always late and sometimes he is on call lately I have felt rushed in consulting with him. I really like Dr. Marais however I am not going to deal with his rude receptionist anymore and his non availability for appointments.
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