Ratings for Dr. John A. Nelson
Dr. Nelson use to be a great doctor. For the last 3 years or so his care and compassion doesn't seem to be there any more. He clearly is in it for the money. He doesn't remember you from one visit to the next, doesn't write what you discuss in your chart, and always rushing you out the door. Oh yeah, lets not forget his rants about the government and how he will loose his license if he treats your symptoms. To the person who made the comment about if your friendly they are friendly, I am guessing you are related to Dr. Nelson. I am extremely polite and respectful to all the staff and I don't always get the same response back. He is moody and your not always sure how he is going to react.
The reception is beyond rude. They are the most unprofessional staff i have ever seen. You can never get through on the phone and told messages are not to be left. Can't get in when you are sick . Whats the point? As an asthmatic I am in need of ventolin which he only gives me a prescription with no repeats so I have to come back every month as they will not call in scripts. Its all a money grab
I have resided in London for over 35 years . I have had a few Medical Doctors here . Best care & professionalism that I have ever received ! He is only human & is allowed to have bad days like we all do. His entire staff has always treated me very well always ! Some people will complain about anything & everything , These people have to listen to people' s whining & fault finding & I often wonder how they cope with this type so often ,. I go there with my pleasant mannerism & I get treated very pleasantly in return. People need to try this & they make see things in a different light .
WOW Dr Nelson goes through staff like crazy bring Crystal back she was a breath of fresh air her and Donna made a good team now no one is ever at the desk the phones are answered less if that is possiable your in the room waiting and you can here them talking about staff or patients I rate the staff 2 stars because I am not sure about the new girl and the nurse well she is always crabby
What can I say about Dr Nelson he is a nice DR moody at times sometimes he'll take time and explain other times I'm in and out so quick I'm thinking why did I go there and never book an app at 9am he is always late and so is Crystal I never see her there on time when I have booked early wonder how I can get a job like that and then the nurse is rushing you like she has better things to do but it's hard to figure be good help today the way the government is cutting back but we as patients should not suffer
Dr Nelson once told me his office is my "safe" place. I was his patient for over 15 years. He and his staff were great for many of those years but once he moved to White Oaks everything changed. One time, his receptionist Karen did not notify me of procedural changes ie they no longer fax insurance papers. This caused me a 2 week delay being paid. Karen not only didn't care, she informed me that she and other staff have worked without pay at the Bradley Medical Centre. When they changed the answering machine saying not to leave messages since they won't respond, I tried to book my next appointment during the times allotted to no avail. I left 4 voice mails saying nothing more than "1st try, 2nd try, 3rd try, 4th try" then I had to go to work. When I came home I was told his office called and they were very upset with me. Within that same week I had to visit emergency for persistent back pain. Unbelievably to me, I was told I have diabetes with a blood sugar level of 20. The emerg Dr called Nelson's office but Nelson refused to talk to him. The emerg Dr said it's highly unusual for a Dr not to take another Dr's call. Ultimately the receptionist talked to me on the emerg Dr's cell. While discussing an appointment I directly asked her "are you going to be mean to me?" She (Crystal) said "let me put it this way, he's already preparing your letter of dismissal." I was in tears. Emerg sent me to the Diabetes Clinic the next day. St Joe's has been my primary care for diabetes ever since. Soon afterwards, I received a letter from Nelson stating I chose to end this relationship. I was dismissed about a year ago. Since the beginning, Nelson had treated me for mental health issues starting with anxiety, depression and ptsd. This year, my final diagnosis is type 2 bipolar. I'm not aggressive, quite the opposite, I cry when I'm stressed. I am not a threat to anyone but myself. I really can't grasp that leaving 2 word messages on their machine made them angry enough to dismiss me. Instead of being my "safe" place, Dr Nelson and his staff have left me swinging in the breeze. To this day I do not have a physician. I'm writing this review today because I continue to have nightmares over this situation. This morning, I woke up feeling compelled to share my story. My hope is that by writing this review I will relieve myself of my terrible dreams. These people have zero regard or humanity. I truly hope "what goes around, comes around" and that Karen, Crystal and Dr Nelson will have misfortunes bestowed upon them in such a way that they'll understand the negative impact they've bestowed upon their long time, loyal patients. In the meantime, I continue to apply for a new physician.
Dr Nelson can be a good dr when he is not having a mood swing and Crystal is away from her desk so much never answers the phone so you have to go by the office to make an appointment and when you do catch her she says it's not a walk in clinic I get they are busy but come on long time patients should not have a hard time getting in
Dr. John A. Nelson's Credentials
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