Ratings for Dr. Dave Hepburn, Retired
He is quite arrogant as mentioned previously by other patients. Be aware, as he doesn't care about you as much as he cares about the revenue the office generates by seeing as many patients as they can during walk-in hours. I wonder how he is treating his own patients though as a family physician. Maybe a bit better than I expect him to be doing so.
Wish I could give a higher review because he's so amazing, best doctor I've ever met. Only lower points for staff. Extremely kind and makes me feel like he truly cares about me, thorough, funny, goes out of his way to help with even minor concerns, asks questions, and even tells personal stories which make me smile. I leave in a great mood. I will go out of my way to see him.
I would like to report Dr. Dave Hepburn'S ASSISTANT, an anonymous girl who is in charge of correspondences regarding the Canada immigration. She has up so far the rudest customer service I've seen- she would deliberately hang up on you if she recognized your phone number. She is the worst call agent that she does not tolerate any concern from inquirers just because SHE thinks she has explained enough. Thinking about the fact that many students/visitors might suffer from her ridiculously rude custom service in the future, I feel very obliged to circulate this report that would possibly catch Dr. Dave Hepburn's attention.
Dr. Hepburn is very knowledgeable and has a great bedside manner he is easy to talk to. Unfortunately the wait to see him is 3 or more hours if you are lucky, other wise you have to take time off work to get in. It took me 2 months to get back test result that they called me in to discuss because I could not get an appointment for over a month because he was away filming a new show. Then when I did see he was more interested in telling me about his show then my results. I had been a patient for over 7 years but now I have another family Doctor who is awesome and works perfect for me. I have nothing against Dr.Hepburn but my need to have regular access to my family doctor because of my medical conditions has now sent me else where. The staff are indifferent they are just herding people threw that is their job keep moving them in and out. I didn't find the staff helpful at all.
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