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I went in a few weeks ago to see Dr. Beisbroeck about a potential pituitary tumor (brain tumor). I was showing symptoms of one so my primary care doctor wanted me to see a specialist who could order me an MRI to confirm rather or not I had one. Due to the stress of wondering rather or not I had a brain tumor, I strongly stressed to the office that time was of the essence for me. \r\n\r\nBefore scheduling my appointment on the phone I gave the office my insurance information and was assured that they took my insurance. When I finally went in for my actual appointment the office again said they took my insurance and took a copay from me. Then I waited over an hour to see the Dr. Beisbroeck. Dr. Beisbroeck quickly looked over my labs and paperwork and basically told me the exact same thing my primary care doctor had said. He then said his office would order me an MRI for later that week and to schedule a follow up appointment in three weeks. \r\n\r\nAbout a week later his office calls me and says that they do not take my insurance and that they cannot order me an MRI or see me again unless I want to pay out of pocket. I asked how much an MRI would be out of pocket and they quoted me $3,000-$5,000, so that was obviously not an option for me and I told the office that. I also asked if the office was going to bill me for the appointment that I already had, even though the doctor simply repeated everything my primary care doctor had already told me, took a copay from me, and confirmed on two occasions prior to my appointment that they took my insurance. I was told the office had not decided what to do about that yet but I may be getting a bill in the mail. The office also failed to even apologize about this whole horrific experience. \r\n\r\nThen today the office called me to confirm rather or not I am coming to my follow up appointment. I re-explained the situation and said that I was frustrated about my whole experience. Instead of apologizing, the receptionist failed to address any of my concerns and actually talked over me saying \"your appointment is cancelled\" and then just hung up the phone. It seems that there office is not only extremely rude and does not care about their patients, but also they obviously do not communicate with each other! \r\n\r\nThis office wasted weeks of my time when I could have been receiving medical treatment elsewhere, and is without a doubt the most unorganized doctor's office I have ever been to! If I could give them zero stars I would! 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Dr. Robert C. Biesbroeck

Dr. Robert C. Biesbroeck

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